Imaging Registrar/Receptionist (Full-Time)

Ohio Valley Surgical Hospital; Springfield (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Ohio Valley Surgical Hospital in Springfield, OH is seeking a Registrar/Receptionist (Full-Time) to welcome patients, process admissions, answer calls, and support the Imaging Center. The role requires multitasking in a high-volume setting and proficiency with scheduling systems.

Responsibilities include registration, data accuracy, coordinating with departments, and maintaining front desk operations while ensuring patient confidentiality and quality service.

Qualifications

• Experience in a high volume/high stress environment with multitasking ability.
• High school graduate required; Associates Degree preferred.
• Typing speed of 45 wpm and knowledge of medical terminology.
• Minimum one year receptionist experience in ambulatory surgery, acute-care hospital, or doctor’s office.
• Experience using scheduling software and Windows/NT systems.
• Strong oral and written communication and ability to prioritize tasks.

Responsibilities

• Handle high volume, high stress workload while multitasking.
• Utilize hospital systems for admission/registration and scheduling.
• Cross-train in scheduling, pre-authorizations, and medical records.
• Verify patient information and enter data into medical software at admission.
• Assist patients in waiting areas and relay delays to departments.
• Maintain patient confidentiality and secure chart storage.
• Record and reconcile daily monies at front desk.
• Manage telephone system and after-hours messaging.
• Assist with duties as directed by Imaging Manager.

Skills

Multitasking

Typing 45 wpm

Medical terminology

Receptionist experience

Scheduling software

Windows NT

Oral and written communication

Task prioritization

Education

High school diploma

Associates degree preferred

Tools

Scheduling software

Windows NT

Job description

Location: Springfield, OH

Job Id:1119

# of Openings:1

Registrar/Receptionist (Full-Time)

We look forward to finding new team members with the commitment and talent to help us provide excellent care for our patients as the best quality, value and choice in the region. At Ohio Valley Surgical Hospital, our mission is to Elevate the Standard of Health Care in OurCommunity , and our core values guide the way we fulfill our mission. In service to each patient, we value quality, compassion, and care you can trust.

The Imaging Registrar/Receptionist is responsible for the courteous and prompt processing of patients in the waiting area. The Registrar/Receptionist is responsible for answering all incoming telephone calls and directing the calls to the appropriate personnel. The Imaging Registrar/Receptionist will be cross trained in other functions of the Imaging Center. The Imaging Registrar/Receptionist reports directly to the Imaging Manager.

RESPONSIBILITIES

• Works in extremely high volume/high stress area requiring multitasking at all times.
• Utilizes five different hospital systems to perform various functions:
• RIS: PACS: MediTech Scheduling MediTech Registration and Jellyfish
• Admission/Registration of patients.
• Cross-trains in scheduling, pre-authorizations for procedures, and medical records.
• Verifies the accuracy and completeness of patient clinical, demographic and insurance information upon admission of the patient. Enters corrected patient information into the medical software system at the time of admission.
• Interacts and assists patients in waiting rooms; rounds to technical areas as needed.
• Communicates patient and/or procedure delays to the appropriate department.
• Informs the Imaging Manager of any cancelled and/or altered procedures.
• Requests the patient or legal guardian read the Patient’s Bill of Rights and Responsibilities.
• Protects patient confidentiality and dignity by concealing patient information; and keeps discussion of a patient’s procedure(s) to a tone discernable only to the patient/legal guardian.
• Places PAT orders and manages PAT patients in order to prepare for patient’s arrival.
• Maintains an orderly and secure system for storing patient charts at the front desk.
• Records and reconciles daily all monies collected at the front desk.
• Always maintains a presence at the front desk with the exception of lunches and breaks.
• Retrieves and forwards general mailbox messages to the appropriate personnel.
• General management of the telephone system. Deactivating after hours answering service/night ring; activating after hours answering service/night ring; and, ensuring the after hours/emergency message is correct and activates.
• Retrieves patient’s medical records upon request of the Patient or medical provider. This includes printing reports, burning CD’s and having the patients sign a medical release and scan into their chart.
• Ensures that drinks, snacks, and the cough station are stocked in lobby as well as ensuring that the lobby is cleaned up daily.
• Assists the Imaging Manager with duties such as entering new physicians, making reminder calls, sending reports or any other duties the manager needs help with.
• Assisting with other duties as directed by the Imaging Manager. Including processing appeals, registration/scheduling efficiency, assisting with the goal of 0 patients waiting/no calls holding, and leading the concierge service.
• Other duties as assigned.

QUALIFICATIONS

• Experience in high volume/high stress environment, which demonstrates ability to multitask.
• High school graduate required. Associates Degree preferred.
• Demonstrated ability to type 45 wpm.
• Comprehension of medical terminology.
• Minimum one (1) year receptionist experience in an ambulatory surgery facility, acute-care hospital, or doctor’s office.
• Must have experience using scheduling software.
• Must have experience using Windows or NT.
• Competency in oral and written skills.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to perform multiple tasks simultaneously.