IMAGING IMPLEMENTATION MANAGER

Standley Systems; Chickasha (OK); On-site; USD 90,000 - 150,000; Full time

Job summary

Standley Systems is seeking an Imaging Implementation Manager in Chickasha, OK. You will lead the imaging implementation team, manage day-to-day project execution, and ensure 100% turnkey installs while delivering strong client satisfaction.

You will report to the Director of Operations, coordinate with warehouse and service teams, and drive quarterly development plans for employees to enhance product expertise and project outcomes.

Responsibilities

• Manage the day-to-day responsibilities of the project, install & connectivity teams.
• Ensure imaging implementation team operates at the highest level of professionalism with 100% turnkey installs.
• Deliver 1-7 machine in stock orders within 8 business days of client signing paperwork.
• Support Managed Services contracts to ensure implementations occur within 30 days of signing.
• Plan and execute quarterly development plans for all employees, ensuring product knowledge.

Job description

FLSA Classification: ExemptCompany Profile: Starting as a typewriter company in Chickasha, OK in 1934 to everything that has followed since, Standley Systems is committed to supporting businesses with the technology tools and resources needed to grow and thrive in today’s fast-changing world.As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Technology Services and Managed Services.At Standley Systems we were born here, raised here and continue to grow here. We are deeply invested in the health and well-being of our state and understand a strong business base is critical to maintaining a strong economy. Standley means Oklahoma.Oklahoma is more than our home base. It is our home. As we continue to work alongside our business clients to keep Oklahoma’s business wheels turning, we will continue to invest our time, resources and talent to support community partners and cheer on countless organizations committed to making Oklahoma a great place to worship, live, work and play.Position Profile: The Standley Systems Imaging Implementation Manager will be responsible for providing leadership, developing a professional implementation team, managing the day-to-day activities, manage to scope completion, and monitoring performance goals to achieve the overall goal of increasing productivity and client satisfaction. This position will report to the Director of Operations.Essential Duties and Responsibilities: Other duties may be assigned as the role developsManage the day-to-day responsibilities of the project, install & connectivity teamsWork to ensure imaging implementation team is operating at the highest level of professionalism, providing 100% turnkey installs, and making customer service a top priorityEnsure Standleys proven process is being followedImplement all transactions as quickly and efficiently as possibleDeliver 1-7 machine in stock orders within 8 business days of client signing paperworkSupport Managed Services contracts to insure we are implementing within 30 days from signingProvide outstanding client and co-worker support by meeting needs in a courteous and timely mannerPlan and execute quarterly development plans for all employees, ensure they know the product they are implementingExcellent communication and planningWork with teams to efficiently schedule delivery routes for timeliness and efficiencyMeet regularly with warehouse/purchasing manager & professional service manager to stay in syncEnsure traction process is being followed including regular L10’s, quarterly conversations, rocks, issues, etc.Look forward and ensure any install backlogs are worked throughCreate and insure all KPI’s and targets are being met throughout the team & support the continuous improvement effortsCreate and ensure all logistics and install standards are being metManage DOT compliance in accordance with Federal LawsManage vehicle fleet, working with our Fleet Management company to comply with our company vehicle policiesManage MPS projects to ensure our customers are receiving an exceptional experienceManage to the monthly imaging target revenue each monthWork with sales leadership to ensure priority is being given to install scheduleWork with service managers to insure 100% business process handoff is completeCreate & manage an excellent safety cultureMaintain client relationships during project installations to ensure all project scopes are metMeeting with clients to ensure successful projectsDelegate project responsibilities to team members after initial meetings with clients & scopes are agreed uponEnsure inventory and financial project changes or discoveries are completed & turned in to appropriate teamsFollow up with clients after project completion to ensure client satisfactionSupervisory Responsibilities:Directly manage employees, projects & installs on the print implementation team. Carry out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and ensure that employee training is taking place; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Physical Requirements:Must be able to pass drug and alcohol screen. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.Imaging Implementation ManagerI have read this job description, and I completely understand all my job duties and responsibilities. I can perform the essential functions as outlined with or without reasonable accommodation. I understand that this list is not all inclusive and subject to change by management.