Imaging Hardware Technician – Production & Repair

Dnp Imagingcomm America Corporation; Concord (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

DNP Imagingcomm America Corporation in Concord, NC is seeking a Hardware Production & Service Technician to analyze, repair, and document digital imaging equipment. You will provide Tier-1 technical support, maintain printers and cameras, and ensure color accuracy across devices.

Responsibilities include diagnosing hardware issues, reinstalling software, managing field replacement parts, and assisting with system assembly and production tasks.

Qualifications

• Three years of PC and/or digital imaging systems maintenance or support experience.
• Functional knowledge of digital imaging and printing systems.
• Functional knowledge of PC-based hardware (RAM, processors, motherboards, HDD/SSD, CD-ROMs, scanners, dye-sublimation printers).
• Eye for color reproduction accuracy and attention to defects in printed images.
• Ability to use calibration tools and test instruments.
• Ability to take direction and work with team leads or coworkers.
• Effective verbal and written communication skills.
• Ability to maintain knowledge of changing platforms and interpret documentation including ECOs, ECRs and CARs.

Responsibilities

• Diagnoses, repairs, inspects, and reports status of digital imaging and printing systems.
• Provides technical support and internal training for digital imaging hardware and peripherals.
• Troubleshoots hardware to sub-assembly level and replaces defective components.
• Maintains color reproduction accuracy through alignment of printers and cameras.
• Reinstalls OS and imaging software; configures to defaults or customer specs.
• Repairs and maintains inventory of field-replacement equipment for warranty support.
• Documents anomalies and repair actions for supervisor review.
• Meets repair quality standards and production goals.
• Assists Customer Service with inquiries about imaging systems and issues.
• Supports system and kiosk assembly to meet production needs.

Skills

Imaging systems support

Imaging hardware basics

Color calibration

Calibration tools

Documentation

Communication

Adaptability

Teamwork

Customer service

Technical direction reception

Education

High school diploma or GED

Job description

DNP Imagingcomm America Corporation in Concord, NC is seeking a Hardware Production & Service Technician to analyze, repair, and document digital imaging equipment. You will provide Tier-1 technical support, maintain printers and cameras, and ensure color accuracy across devices.

Responsibilities include diagnosing hardware issues, reinstalling software, managing field replacement parts, and assisting with system assembly and production tasks.