Imaging Client Services Representative I

ccf; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the Port St. Lucie area.

Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.

Qualifications

• High School education or equivalent
• One year of clerical, office, customer service or healthcare experience
• Ability to type 35 wpm
• Excellent interpersonal and communication skills
• Basic computer skills in Microsoft Office with the ability to learn new software

Responsibilities

• Navigate complex computer and phone systems, following department SOPs for internal and external customers
• Build and maintain client relationships with exceptional service in all communications
• Greet and receive patients, verify exam information and prepare requests for exams
• Update patients/family on exam status or delays
• Direct patients, visitors, or personnel to appropriate departments within the hospital
• Provide exam preparation information to patients as needed
• Run daily statistics from dictation system to ensure timely reports
• Distribute statistics to Radiologist and other imaging sites and track reports for signature
• Create and modify patient orders and demographics using multiple ordering systems
• Process exam orders and prepare patient records for physicians and staff
• Prepare examination schedules and distribute to department areas
• Handle pickup and delivery requests for patient records and loan requests
• Follow up on loan requests to ensure timely returns
• Demonstrate information management through prioritization, documentation and follow-through
• Recognize complex situations requiring escalation

Skills

Typing 35 wpm

Interpersonal communication

Customer service

Education

High School education or equivalent

Associate's degree

Tools

Microsoft Office

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Imaging Client Services Representative I

Location

Port St Lucie

Facility

Tradition Hospital

Department

TMC Imaging Radiology-Cleveland Clinic Martin Health

Job Code

001226

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the Port St. Lucie area. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As an Imaging Client Services Representative, you will work daily with patients and caregivers in the Imaging department to support patient appointment preparation and follow up including order creation, modification and tracking, patient record preparation, distribution and updates. Here, you will be expected to deliver excellent customer service to internal and external caregivers, and maintain a professional image through phone, email and other forms of communication. This opportunity will allow you to learn different areas and get cross-trained. Any caregiver that is looking for growth will also be encouraged to take courses in leadership offered by Cleveland Clinic and be supported in career changes along the way.

A caregiver in this position works Monday-Friday from 8:00AM - 4:30PM.

Responsibilities

• Navigate complex computer and phone systems, while following all departmental standard operating procedures for both internal and external customers.
• Build and maintain client relationships by providing exceptional service with a positive, professional and empathetic demeanor in all forms of communication.
• Greet and receive patients in the department, review and verify exam information with them and prepare request for exam.
• Continually update patient/family members of exam status or delays.
• Inform, assist and direct patients, visitors or personnel to appropriate departments/areas within the hospital.
• Provide exam preparation information to patients as needed.
• Run daily statistics from dictation system to assure timely completion of reports.
• Distribute statistic reports to Radiologist and other imaging sites and track reports ready for signature to assure timely sign-off and transmittal.
• Create and modify patient orders and demographics by following complex ordering procedures and utilizing multiple ordering systems.
• Process exam orders, prepare appropriate patient records for physician and staff and distribute upon request to staff, physicians or other areas of the Corporation and outside institutions.
• Prepare all examination schedules, posting and distributing to appropriate areas of the department.
• Process pickup and delivery requests from clients for patient records and loan requests.
• Follow up on loan requests to assure timely return of records.
• Demonstrate information management skills via prioritization, handling, documentation, reporting and follow-through.
• Recognize complex situations that require escalation to appropriate levels of supervision.

Minimum qualifications

• High School education or equivalent
• One year of clerical, office, customer service or healthcare experience
• Ability to type 35 wpm
• Excellent interpersonal and communication skills
• Basic computer skills in Microsoft Office with the ability to learn new software

Preferred qualifications

• Associate's degree
• Experience in an imaging setting

Physical Requirements

Individual must be able to work in confined spaces. Individual must be flexible to work various shifts: 1st, 2nd, 3rd, holidays, and\or off hours based upon business needs. Ability to use telephone, computer, and office equipment. Normal/corrected vision and hearing. Maintain professional appearance and demeanor.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

EEO Statement

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with th