Imaging Client Services Rep I — Growth & Cross-Training

ccf; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the Port St. Lucie area.

Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.

Qualifications

• High School education or equivalent
• One year of clerical, office, customer service or healthcare experience
• Ability to type 35 wpm
• Excellent interpersonal and communication skills
• Basic computer skills in Microsoft Office with the ability to learn new software

Responsibilities

• Navigate complex computer and phone systems, following department SOPs for internal and external customers
• Build and maintain client relationships with exceptional service in all communications
• Greet and receive patients, verify exam information and prepare requests for exams
• Update patients/family on exam status or delays
• Direct patients, visitors, or personnel to appropriate departments within the hospital
• Provide exam preparation information to patients as needed
• Run daily statistics from dictation system to ensure timely reports
• Distribute statistics to Radiologist and other imaging sites and track reports for signature
• Create and modify patient orders and demographics using multiple ordering systems
• Process exam orders and prepare patient records for physicians and staff
• Prepare examination schedules and distribute to department areas
• Handle pickup and delivery requests for patient records and loan requests
• Follow up on loan requests to ensure timely returns
• Demonstrate information management through prioritization, documentation and follow-through
• Recognize complex situations requiring escalation

Skills

Typing 35 wpm

Interpersonal communication

Customer service

Education

High School education or equivalent

Associate's degree

Tools

Microsoft Office

Job description

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the Port St. Lucie area.

Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.