Imaging Assistant

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

WakeMed Health & Hospitals is seeking an Imaging Assistant to join the Imaging Services team. You will support Radiologists, providers, and clinical staff by helping manage the flow of medical images and reports, ensuring a seamless experience for patients and healthcare teams.

You will operate behind the scenes and on the front lines to keep imaging operations running smoothly. The role requires a high school diploma or equivalent and at least 1 year of customer service experience; you will

Qualifications

• Requires high school diploma or equivalent.
• At least 1 year of customer service experience.
• Comfortable learning and working with multiple technology platforms and imaging systems.
• Strong organizational skills and ability to manage competing priorities in a fast-paced healthcare environment.
• Collaborative team member with excellent communication and attention to detail.

Responsibilities

• Support day-to-day imaging department operations (phones, correspondence, supplies, scheduling).
• Route, store, retrieve, and distribute clinical images and reports via PACS, Epic, PowerShare.
• Monitor imaging worklists; assist radiologists and staff with image access and workflow.
• Troubleshoot software/hardware issues; submit IT help tickets; minimize workflow interruptions.
• Provide exceptional customer service to providers, patients, and colleagues.

Skills

Customer service

Organizational skills

Communication

Education

High School Diploma or Equivalent

Tools

PACS

Epic

PowerShare

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

WakeMed is hiring an Imaging Assistant to join our Imaging Services team. In this role, you’ll support Radiologists, providers, and clinical staff by helping manage the flow of medical images and reports while ensuring a seamless experience for both patients and healthcare teams. Working behind the scenes and on the front lines, you’ll play an important role in keeping imaging operations running efficiently and accurately.

What you’ll do

• Support the day-to-day operations of the Imaging department, including answering phones, managing correspondence, ordering supplies, scheduling meetings, and other administrative tasks.


• Manage the routing, storage, retrieval, and distribution of clinical images and reports through systems such as PACS, Epic, and PowerShare.


• Monitor imaging worklists and assist Radiologists and clinical staff with image access, viewing, and workflow coordination.


• Troubleshoot software and hardware issues, submit IT helpdesk tickets, and help resolve technical concerns to minimize workflow interruptions.


• Provide exceptional customer service by assisting providers, patients, and colleagues with questions and imaging-related requests.

Who you are

• High school diploma or equivalent required.


• At least one year of customer service experience required.


• Comfortable learning and working within multiple technology platforms and imaging systems.


• Strong organizational skills with the ability to manage competing priorities in a fast-paced healthcare environment.


• A collaborative team member who values excellent communication, attention to detail, and delivering outstanding service to patients and colleagues.

Why WakeMed?

At WakeMed, our culture is built on respect, teamwork, accountability, communication, and continuous improvement. We are committed to creating a welcoming environment where team members can grow professionally while making a meaningful impact on patient care. As an Imaging Assistant, you’ll work alongside dedicated healthcare professionals and play a vital role in supporting the delivery of quality diagnostic services across our community.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Required