Imaging Appointment Concierge - Patient Care & Scheduling

Saveway USA Corporation; Medina Township (OH); On-site; USD 36,000 - 52,000; Part time

Benefits offered by this job

Sign-on bonus

No weekends or major holidays (paid)

2 weeks PTO after 90 days

Job summary

Lumina Imaging seeks an organized Appointment Coordinator to manage patient appointments for advanced imaging services. You will be the first point of contact and ensure smooth registration and scheduling processes.

Key responsibilities include scheduling, confirming, and coordinating visits; gathering payor information to optimize reimbursement; and assisting staff with confidential tasks while upholding Lumina Values of Empathy, Empowerment, Precision, and Transparency.

Qualifications

• High school diploma or equivalent.
• 1 year of procedural scheduling, medical billing, coding, or medical terminology experience.
• Proficient with a PC and related software.
• Exceptional customer service, communication, and teamwork skills.
• 3 years medical office experience including scheduling and insurance authorization preferred.
• Experience with managed care and healthcare vendors is a plus.
• Experience with electronic medical records is preferred.

Responsibilities

• Schedule, confirm, and coordinate patient appointments for imaging services.
• Serve as preliminary contact for Lumina Imaging and ensure accurate patient registration.
• Gather and analyze payor data to support reimbursement.
• Assist staff and handle confidential matters as needed.
• Coordinate workflow, participate in departmental activities, and support team goals.
• Prepare written correspondence and office materials as requested.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Tools

EMR systems

Job description

SIGN ON BONUS $2,000

Appointment Coordinator

Lumina Imaging

At Lumina Imaging we are dedicated to providing exceptional healthcare services, specializing in advanced imaging solutions. Our team is committed to delivering high-quality patient care and ensuring a seamless experience for all our patients. We are currently seeking a detail-oriented and organized Appointment Coordinator to join our dynamic team.

As an Appointment Coordinator, you will be the first point of contact for our patients and will play a crucial role in managing appointments for our imaging services.

What You'll Do:

Your primary responsibilities will include scheduling, confirming, and coordinating patient appointments while ensuring a smooth and efficient workflow within the office.

• Serves as preliminary contact for Lumina Imaging
• Gathers and analyzes payor data to achieve optimal reimbursement
• Ensures appropriate patient registration and scheduling for advanced imaging procedure
• Assists Lumina staff as required; assists in handling all confidential matters.
• May assist in the coordination and allocation of departmental workflow and participates in departmental activities as required.
• Demonstrates customer service orientation meeting the expectations of internal and external customers in person and via telephone encounters.
• Works effectively as a team member by offering support and/or ideas to enable the group to reach group goals.
• Orients employees to practice operations as requested.
• Performs clerical duties as required to ensure the maintenance of an efficient practice (i.e. contacting providers at the request of the Lumina patient care staff, ordering medical and office supplies; receiving, sorting and distributing mail; copying materials, etc.).
• Keeps abreast of trends, developments and practices by participating in continuing education courses and reading current literature. Participates required educational programs.
• Composes written correspondence and other materials, related to office operation; assists in their preparation and/or distribution as requested.
• Contributes to special projects as required, including but not limited to projects addressing patient experience, revenue enhancement, and performance improvement.
• Consistently upholds the Lumina Values of Empathy, Empowerment, Precision, and Transparency

What We're Looking For:

• High School graduate or passage of a high school equivalency exam.
• One year of relevant experience in procedural scheduling, medical billing, coding, and/or medical terminology required.
• Proficient with a personal computer and related software applications.
• Exceptional customer service, communication, and teamwork skills.
• Three years medical office experience to include procedural scheduling and insurance authorization duties preferred.
• Previous experience working with managed care, insurance companies and other healthcare related vendors preferred.
• Experience working with an electronic medical record preferred.

Why Join Us?

• Competitive salary and comprehensive benefits package.
• $1,500 Sign-on bonus
• Employer values independence and personal drive without micromanagement or constant oversight
• Schedule: 32 hr/wk
• No call, weekends, or major holidays (paid)
• 2 weeks PTO after 90 days of employment plus 6 paid holidays
• Outpatient environment prioritizing one-on-one concierge care

If you are passionate about providing outstanding patient care and have the skills to manage appointments efficiently, we would love to hear from you! Please submit your resume today!

Lumina Imaging and Diagnostics provides high-quality, affordable MRI and CT scans for patients across Northeast Ohio.
You have a choice when it comes to MRIs and CT scans. At Lumina, we’re focused on one thing: high-quality imaging and diagnostics that provide clarity about your health. With same or next-day appointments at convenient locations, hospital-grade equipment, and results within 24 hours, we provide the clarity you need — quickly.