Image Service Representative I

Mass General Brigham; Newton (MA); On-site; USD 50,971,000 - 73,013,000; Full time

Job summary

Mass General Brigham is seeking a detail-oriented Imaging Support Specialist at Newton-Wellesley Hospital to manage exam images and ensure timely delivery for clinicians. You will coordinate image flow, assist staff, and resolve EHR-related routing issues to maintain continuous patient care.

The role emphasizes strong organizational and communication skills, familiarity with imaging software, and experience with EHR systems in a hospital setting.

Qualifications

• High School Diploma or equivalent; an Associate's Degree in Medical Imaging or related field preferred.
• 2–3 years of hospital/clinical experience; 1–2 years in Medical/Diagnostic Imaging preferred.
• Knowledgeable in imaging sciences, software, and EHR systems.
• Strong organizational, analytical and project management skills.
• Excellent customer service and communication skills.

Responsibilities

• Organizes daily workflow of images.
• Assists hospital staff in timely, effective use of services in electronic and manual modalities.
• Downloads images from other institutions into the EHR system.
• Ensures studies flow from acquisition modalities to review stations for clinical continuity.
• Tracks missing images to point of acquisition and documents transmission to EHR.
• Performs administrative and clerical duties as needed.

Skills

Organizational skills

Project management

EHR systems

Customer service

Communication skills

Computer skills

Education

High School Diploma

Associate's Degree in Medical Imaging

Associate's Degree in Related Field

Tools

Imaging software

Electronic Health Record (EHR) systems

Job description

Site: Newton-Wellesley HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryResponsible for responding to internal and external requests for exam results and preparing images for doctor or patient requests. Also, responsible for oversight in regard to prioritization of image interpretations, first line support for imaging informatics troubleshooting, and also resolving specific issues relevant to patient care internally and externally.Does this position require Patient Care?NoEssential Functions-Organizes daily workflow of images.-Assists hospital staff in the execution of their duties by acting as a resource person for timely, effective use of services, both in electronic and manual modalities.-Downloads images from other institutions into the EHR system.-Routinely checks Electronic Health Record system to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations to assure a clinical continuity of service.-Initiates and follows through with tracking missing images to point of acquisition.-Documents transmission of images to Electronic Health Record system and follows through with notification of person.-Assist with administrative and clerical duties as needed.QualificationsEducation High School Diploma or Equivalent required or Associate's Degree Medical Imaging preferred or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Clinical/Hospital/Managed Care Office Experience 2-3 years required and Medical/Diagnostic Imaging Experience 1-2 years preferred Knowledge, Skills and Abilities - Knowledgeable in medical office/hospital/managed care business practices and processes. - Knowledgeable of imaging sciences, software and other processes and modalities. - Strong organizational and analysis skills. - Strong project management skills. - Good computer skills and familiarity with general processing software and Electronic Health Record systems. - Excellent customer service and communication skills.Additional Job Details (if applicable)Remote TypeOnsiteWork Location2014 Washington StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $25.28/HourlyGrade2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.