IL Director

Oakdale Seniors Alliance; Verona (Allegheny County); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive Salary

Immediate Pay Access (RAIN app)

Benefits - health, dental, vision

PTO & Holidays

Retirement Savings (401(k))

Executive Support

Job summary

Oakdale Seniors Alliance is seeking an energetic Independent Living (IL) Director to lead daily operations, resident experience, and community engagement at Seneca Place in Pittsburgh.

You will oversee hospitality, resident services, and campus support teams, building a warm, active, and high-standard living environment for seniors living independently. A minimum 3 years in senior living leadership and a customer-service mindset are required.

Qualifications

• Minimum 3+ years of progressive leadership experience in Senior Living (Independent Living or Assisted Living), Hospitality, Property Management, or Resort/Club Management.
• Bachelor’s degree in Healthcare Administration, Hospitality Management, Business, or a related field preferred.
• Leadership style that is approachable, visible, and proactive with a strong customer service and hospitality mindset.
• Excellent written and verbal communication skills; proficient in Microsoft Office and senior living management/EHR software.
• A genuine passion for working with active older adults, high emotional intelligence, and commitment to creating an extraordinary resident experience.

Responsibilities

• Operational Leadership: Direct the day-to-day operations of the Independent Living campus, ensuring high resident satisfaction and top-tier standards.
• Resident Relations & Hospitality: Act as primary advocate for residents and families; build relationships, address concerns, and foster community culture.
• Team Development & Mentorship: Supervise campus support staff, encouraging teamwork, hospitality, and accountability.
• Life Enrichment & Wellness: Collaborate with Dining, Maintenance, and Activity teams to design engaging programs and events for active seniors.
• Occupancy & Transitions: Partner with Sales and Marketing to welcome new residents and manage move-ins and retention initiatives.
• Budget & Administrative Oversight: Assist in managing budgets, vendor relationships, and campus maintenance to ensure a pristine environment.

Skills

Leadership

Hospitality mindset

Customer service

Communication

Tech proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Senior living management software

Job description

Independent Living (IL) Director ?

Location: Pittsburgh, PA (Penn Hills area)

Facility: Seneca Place

Job Type: Full-Time

Department: Campus Administration / Resident Life

Management: Proudly managed by Oakdale Seniors Alliance

About Us

Situated in the Penn Hills area of Pittsburgh, Seneca Place is dedicated to delivering an exceptional, vibrant lifestyle to older adults across independent living, assisted living, and skilled care. Proudly managed by Oakdale Seniors Alliance, our community is rooted in a culture of clinical excellence, genuine hospitality, and active community engagement.

Our mission is centered on empowering our residents to live their best lives with independence, purpose, and peace of mind, backed by a warm, supportive staff.

The Role

We are seeking an energetic, hospitality-minded, and organized Independent Living (IL) Director to lead daily operations, resident experience, and community engagement for our independent living residents at Seneca Place!

In this dynamic leadership role, you will be the heart of our independent living community. You will oversee overall hospitality, coordinate resident services, direct campus support teams, and foster an active, welcoming atmosphere. If you excel at building meaningful relationships with seniors, leading enthusiastic teams, and maintaining exceptional operational standards, we want you on our team!

Key Responsibilities

• Operational Leadership: Direct the day-to-day operations of the Independent Living campus, ensuring high resident satisfaction, seamless service delivery, and top-tier community standards.

• Resident Relations & Hospitality: Serve as the primary advocate and point of contact for independent living residents and their families; build strong relationships, resolve concerns promptly, and foster a close-knit community culture.

• Team Development & Mentorship: Supervise and empower campus support staff (including front desk, concierge, and service leads), encouraging a culture of teamwork, hospitality, and accountability.

• Life Enrichment & Wellness: Collaborate with Dining, Maintenance, and Activity teams to design engaging programming, social events, and lifestyle offerings tailored to active seniors.

• Occupancy & Transitions: Partner with Sales and Marketing to welcome new residents, oversee the move-in process, and lead resident retention initiatives.

• Budget & Administrative Oversight: Assist in managing operational budgets, vendor relationships, and campus maintenance needs to ensure a pristine living environment.

Qualifications

• Experience: Minimum 3+ years of progressive leadership experience in Senior Living (Independent Living or Assisted Living), Hospitality, Property Management, or Resort/Club Management.

• Education: Bachelor’s degree in Healthcare Administration, Hospitality Management, Business, or a related field preferred.

• Leadership Style: Approachable, visible, and proactive leader with a strong customer service and hospitality mindset.

• Communication & Tech: Excellent written and verbal communication skills; proficient in Microsoft Office and senior living management/EHR software.

• The Heart: A genuine passion for working with active older adults, high emotional intelligence, and a commitment to creating an extraordinary resident experience.

What We Offer

• Competitive Salary: Highly competitive base pay commensurate with leadership experience.

• Immediate Pay Access: On-demand access to earned wages before payday using the RAIN app!

• Comprehensive Benefits: Choice of high-tier medical, dental, and vision insurance packages.

• Paid Time Off: Generous PTO allowance and paid holiday packages.

• Retirement: 401(k) plan with company matching options.

• Executive Support: Regional operational backing and leadership resources from Oakdale Seniors Alliance.