Senior IBM Integration Infra Support Engineer (IIB/DP/ODM)

Next Level Business Services, Inc.; Burbank (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT service provider is seeking an Infrastructure Support Analyst to provide 24/7 level 2 and level 3 support for IBM integration products including IIB, DP, and ODM. The ideal candidate will have over 6 years of experience in IT support, specifically with a strong background in cloud technologies and performance tuning. This role requires hands-on experience with monitoring infrastructure, incident management, and collaboration with technology vendors to resolve integration issues.

Qualifications

• 6+ years of experience in IT support, specifically with IBM integration products.
• Expertise in monitoring infrastructure and application systems.
• Strong knowledge of cloud technologies for integration.

Responsibilities

• Provide 24/7 level 2 & Level 3 support for integration infrastructure.
• Monitor alerts setup for applications & infrastructure.
• Perform root cause & problem analysis for incidents.

Skills

IBM Integration Bus (IIB)

DataPower SOA Appliances

IBM Operational Decision Manager (ODM)

Cloud Technologies: AWS, Azure

Performance tuning

Incident management

Tools

SVN

GitHub

Jenkins

Oracle

MS SQL

Job description

A leading IT service provider is seeking an Infrastructure Support Analyst to provide 24/7 level 2 and level 3 support for IBM integration products including IIB, DP, and ODM. The ideal candidate will have over 6 years of experience in IT support, specifically with a strong background in cloud technologies and performance tuning. This role requires hands-on experience with monitoring infrastructure, incident management, and collaboration with technology vendors to resolve integration issues.