IHC Case Manager - Ozanam Manor

St. Vincent De Paul; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

St. Vincent de Paul seeks an IHC Case Manager at Ozanam Manor in Phoenix to support residents of shelter and transitional housing with trauma-informed, strengths-based case management.

You’ll help residents access services, advocate for needs, and remove barriers to permanent housing while promoting SVdP values of respect and dignity. Responsibilities include weekly resident meetings, individualized service plans, progress monitoring, and coordination with staff.

Qualifications

• Bachelor's degree in social work or a related field preferred; High School diploma or GED required.
• Experience in case management or human services preferred; familiarity with shelter or housing programs is a plus.
• Strong communication and organizational skills with ability to work independently and in teams.
• Proficiency with Microsoft Office and electronic record keeping systems.

Responsibilities

• Carry a caseload of residents, meeting with each resident at least weekly.
• In collaboration with residents, complete assessments and individualized service plans to identify needs, strengths, goals and barriers.
• Monitor and document resident progress toward stabilization, income and housing goals.
• Maintain timely and accurate records in all relevant data systems within 24 hours of interaction.
• Coordinate incident intervention and conflict resolution with staff and security, using de-escalation techniques.
• Assist residents in navigating community resources and moving into permanent housing.
• Attend staff meetings, case conferencing, trainings, and agency events.
• Support volunteers and contribute to SVdP’s Culture of Invitation.

Skills

Communication

Organizational skills

Teamwork

Advocacy

Trauma-informed

Computer literacy

Case management

Crisis management

Driver's license

Education

Bachelor's degree in social work or related field

High School diploma or GED

Tools

Microsoft Office

Electronic records systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IHC Case Manager - Ozanam Manor

Full Time Phoenix, AZ, US

2 days ago Requisition ID: 2058

Case Manager

Full Time

Position Summary

The Case Manager supports residents of St. Vincent de Paul’s shelter and transitional housing programs. They provide trauma-informed, strengths-based case management to help residents access services, advocate for their needs, and identify and remove barriers to achieving permanent housing. Working closely with residents, the Case Manager develops individualized housing and stabilization plans, links residents to community resources, and monitors progress toward goals related to housing, income, health, and stability.

The Case Manager will promote values of open communication, transparency, dialogue, equity, collaboration, and integrity in all interactions. The ideal candidate is highly organized, detail-oriented, and able to balance independent work with strong communication and teamwork. They are quick-thinking, compassionate, and resourceful, with a passion for serving vulnerable populations.

The Case Manager also plays a role in fostering a welcoming and inclusive environment by supporting SVdP’s Culture of Invitation, ensuring that volunteers feel valued and appreciated. All positions are expected to be good Ambassadors who represent Society values of respect and dignity to all guests, volunteers, Vincentians, co-workers, donors, partners, and visitors.

Key Responsibilities

• Carry a caseload of residents, meeting with each resident at least weekly.
• In collaboration with resident, complete assessments and individualized service plans to identify needs, strengths, goals, and barriers.
• Monitor and document resident progress toward stabilization, income, and housing goals using case notes, service plans, and progress reports.
• Maintain timely and accurate records in all relevant data systems, ensuring documentation is complete within 24 hours of interaction.
• Coordinate incident intervention and conflict resolution with staff and security as needed, using de-escalation, mediation, groups, or individual coaching.
• Assist residents in identifying and navigating community systems and resources, including providing advocacy, referrals, and hands‑on support for accessing services. This may include but is not limited to:
  • Coordinate / provide transportation for residents when appropriate.
  • Support residents in moving into permanent housing, including housing searches, applications, and move‑in logistics.
• Attend and actively participate in staff meetings, case conferencing, trainings, and agency events.
• Contribute to SVdP’s Culture of Invitation by welcoming and supporting volunteers and helping create meaningful volunteer engagement opportunities.
• Other duties as assigned by program management.

Skills and Abilities Required

• Strong communication(verbal and written)and organizational skills, with the ability to interact effectively with residents, staff, volunteers, and community partners.
• Can work both independently and collaboratively in a fast‑paced environment.
• Knowledge of community resources and social service systems; ability to advocate effectively on behalf of residents.
• Related experience working with vulnerable populations in shelter, transitional housing, or a similar environment preferred,providing trauma‑informed and strengths‑based support.
• Ability to remain calm and clear‑headed during crises, conflict, or high‑stress situations.
• Technology proficiency, including navigating the internet, using Microsoft Office Suite, ability to learn and use electronic record keeping systems.
• Passion for service.
• Valid driver’s license and clean driving record preferred.
• Bachelor’s degree in social work or a related field preferred; High School diploma or GED required.
• Minimum 1+ years experience in Case Management (paid or internship) OR minimum 2+ years of progressive experience in human services role
• Case managers located at Washington Street Shelter or the Phoenix Dining Room Overnight Shelter must provide proof of Level One Fingerprint Card before first day of employment.

Physical Requirements

• Able to stand, walk, bend, reach, and lift 30+ pounds