IGS Calibration Engineer

GE HealthCare Voluson Ultrasound; Ohio; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading global medical technology company is seeking an IGS Calibration Engineer to perform calibration and service on life-changing medical equipment. This remote role involves significant travel to customer locations and requires a strong technical background in engineering. Join a team dedicated to improving healthcare outcomes through innovation and customer satisfaction.

Qualifications

• Degree in relevant engineering field or equivalent experience.
• Experience with web applications and Microsoft products.
• Valid Driver's License required.

Responsibilities

• Perform calibration and service on medical equipment.
• Assist with installation and troubleshooting.
• Maintain customer service logs and internal records.

Skills

Troubleshooting

Customer Service

Technical Skills

Education

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field

High School Diploma/GED with 4+ years of experience servicing electronic equipment

Tools

Web applications

Microsoft suite of products

Job description

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Job Description Summary

The Image-Guided Solutions (IGS) / vascular Calibration Engineer (CE) will perform calibration & service on our life-changing medical equipment. After completion of accelerated GEHC and On-the-Job Training, the IGS CE will lead and be the Subject Matter Expert on calibration of IGS Systems and Upgrades with IGS FEs. The CE will act as the primary GE HealthCare face to the customer throughout the calibration phase. The role is responsible for calibrating, testing, and troubleshooting vascular equipment during installation phase and driving customer satisfaction.

This is a remote role that requires candidates to travel up to 75% of the time to customer locations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsibilities:

1. Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
2. Assist more experienced field engineers with equipment installation.
3. Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
4. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
5. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
6. Serve as a member of the account community for key accounts.
7. Answer service calls independently without assistance within one year of employment.

Qualifications:

1. Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
2. Experience with Web applications as well as Microsoft suite of products.
3. Must have and maintain a valid Driver's License.
4. Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
5. Up to 75% travel required. Dependent on geographical location or the need of the business.

Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

We expect all employees to live and breathe our behaviors: act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.