Ignition Interlock Technician

Smart Start, Inc.; Goldsboro (NC); On-site; USD 31,000 - 45,000; Full time

Job summary

A leading organization in public safety is seeking a Service Technician in Goldsboro, NC. The role involves installation, troubleshooting of alcohol monitoring devices, and providing customer training, ensuring adherence to state and federal regulations. Ideal candidates will have a strong customer service background and a high school diploma, with a robust benefits package including health coverage, retirement plans, and a sign-on bonus.

Benefits

Comprehensive health plan including medical, dental, and vision

401(k) retirement plan with company match

Birthday & Anniversary bonuses

Short & long-term disability coverage

Company-wide discounts

Qualifications

• 1 year of experience in a customer service role.
• 1 year of experience with 12V.
• Basic computer skills required.

Responsibilities

• Install, troubleshoot, and remove alcohol monitoring devices.
• Conduct training sessions on product use.
• Perform monthly inventory audits.

Skills

Strong written communication skills

Detail orientation

Customer service skills

Education

High School Diploma or equivalent

Job description

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Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Installation, servicing, troubleshooting, and removal of all alcohol monitoring devices
• Fulfill daily operational duties of assigned facility which include
• Operate a clean, organized and hazard free work environment
• Conducts training sessions covering use of products to customers
• Maintain a positive and caring atmosphere for customers and employees
• Consistently perform monthly inventory audits
• Assist other shops in surrounding area when applicable
• Management of daily hours, ensuring 40 hours or less weekly
• Correspondence with management and/or lead technicians when challenges are presented
• Maintain the integrity, confidentiality, and security of client information
• Adherence to all state and federal rule, regulation and statute
• Any other duty, as assigned
  

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Installation, servicing, troubleshooting, and removal of all alcohol monitoring devices
• Fulfill daily operational duties of assigned facility which include
• Operate a clean, organized and hazard free work environment
• Conducts training sessions covering use of products to customers
• Maintain a positive and caring atmosphere for customers and employees
• Consistently perform monthly inventory audits
• Assist other shops in surrounding area when applicable
• Management of daily hours, ensuring 40 hours or less weekly
• Correspondence with management and/or lead technicians when challenges are presented
• Maintain the integrity, confidentiality, and security of client information
• Adherence to all state and federal rule, regulation and statute
• Any other duty, as assigned
  

Minimum Qualifications

• High School Diploma or equivalent
• 1 years' experience with 12V
• 1 years' experience in a customer service role
• Basic computer skills
• Strong written and verbal communication skills
• Detail orientation
  
  

Benefits

The Service Technician role at Smart Start offers the following:

• A competitive sign-on bonus of $1000; $500 on the start date and $500 after 90 days of employment
• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
  
  

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is required to sit, kneel, and stand regularly while installing alcohol monitoring devices into tight spaces.
• The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Public Safety

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