IGA Dairy/Frozen Manager - Rangeley

Adams Hometown Markets; Maine; On-site; USD 25,000 - 36,000; Full time

Job summary

Adams Hometown Markets seeks a Dairy and Frozen Foods Manager to oversee the department, ensuring product quality, freshness, and excellent customer service. You will drive labor efficiency, sales, and gross margins by following company standards and best practices.

You will lead staff, train teammates, and monitor safety and sanitation while maintaining stock levels and rotating products to maximize department profitability.

Qualifications

• At least 1 year dairy management or dairy sales experience.
• Able to lift up to 80-85 lbs and stand for long periods.
• Comfort with temperature-controlled work environments.
• Excellent communication and teamwork skills.

Responsibilities

• Builds and maintains customer satisfaction with products and services.
• Maintain a clean, full, fresh and safe department.
• Manage department staff and supervise daily activities and procedures.
• Provide safety training and staff development opportunities.
• Monitor inventory and order products to maintain variety.
• Ensure product quality and proper rotation using FIFO methods.
• Handle customer inquiries promptly and professionally.
• Oversee cleaning and maintenance of dairy and frozen areas.
• Communicate inventory and sales issues with store management.

Skills

Physical abilities

Strong communication

Organizational skills

Teamwork

Quality

Safety culture

Job description

Position Overview:

As a Dairy and Frozen Foods Manager you will be responsible for overseeing the operations of the dairy and frozen foods department within the retail setting of a grocery store. You will be responsible for ensuring quality and freshness of dairy and frozen foods products while providing excellent customer service. You will be driving labor efficiency, sales and gross profit margins in alignment with the store.

RESPONSIBILITIES:

• Builds and maintains customer satisfaction with the product and services offered by the company.
• Maintain a clean, happy, full, fresh and clean department
• Maintain sales floor, preparation, equipment and storage areas that are clean, orderly and meeting company and health department standards at all times
• Train and supervise dairy and frozen foods department staff ensuring adherence to established procedures and customer service standards
• Conducting regular safety training for dairy and frozen foods department staff
• Provide ongoing feedback, performance evaluations and training opportunities for all dairy and frozen foods employees
• Monitor inventory levels, ordering products such as but not limited to various products to maintain a diverse and stocked selection
• Ensure that all products meet quality and safety standards
• Ensure that all products are rotated properly utilizing first in first out method
• Handle customer inquiries, concerns and special requests in a prompt and professional manner
• Oversee the cleaning and maintenance of the dairy and frozen food work areas
• Communicate with store management regarding inventory, sales and any issues within the department
• Implement and execute best practices to minimize profit losses and maximize overall store profit
• Coach teammates in need of performance improvement within the dairy and frozen foods department.
• Adhere to all company safety standards
• Perform other duties as assigned by leadership

Environment:

• Ability to work in varying temperature-controlled environments.

Schedule:

• Weekends, evenings, and holidays as needed.

Pay:

• $22.00 plus depending one experience.

Experience:

• Preferred: One (1) year dairy management or dairy sales experience

Skills:

• Physical abilities: May be required to lift up to 80-85lbs.; standing, bending, lifting and twisting for up to 90% of your shift; frequently lifting product from various heights including floor level to over your head; Ability to stand or walk at least 10 hours daily; working in various temperature-controlled environments; walking on a variety of flooring such as concrete, tile, carpet etc
• Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis
• Organizational Skills: Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines
• Working in a team based environment: Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality
• Quality: Maintain integrity and high standards of product handling from all perspectives
• Safety Culture: Maintain and drive safety policies; driving for accountability of safe practicesthroughout shift