DAIRY/ASST DEPT LEADER

Kroger; Charleston (WV); On-site; USD 40,000 - 56,000; Full time

Job summary

The Kroger Co. is seeking a Dairy Department leader in Charleston, WV to deliver an outstanding customer experience under the Customer 1st strategy. You will supervise all department activities, drive sales, maintain safety standards, and reinforce Kroger's core values in a fast-paced store setting.

Responsibilities include staffing, training, budgeting, promotions, and ensuring accurate product placement while providing exceptional service to shoppers across dairy offerings.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates and maintain a positive attitude.
• Communicate information about company, department, and job specifics to staff.
• Set department performance goals and empower associates to meet them via teamwork.
• Develop scheduling to manage customer volume during hours of operation.
• Train and evaluate associates through performance appraisals.
• Adhere to applicable laws, food safety rules, and company guidelines.
• Create a welcoming environment and assist customers with product knowledge and suggestions.
• Offer product samples and inform customers about dairy specials.
• Develop and implement a department business plan to achieve results.
• Understand store layout and locate products efficiently.
• Plan sales promotions in cooperation with store management.
• Educate associates about in-store promotions and ads affecting Dairy.
• Submit seasonal critiques to the supervisor and manage promotional plans.
• Assist management with budgeting, P&L reviews, and actions on financial reports.
• Schedule price changes and manage inventory processes and discrepancies.
• Train staff on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures and maintain temperature logs.
• Reinforce safety programs and report safety issues or unsafe conditions.
• Notify management of accidents and report safety risks or illegal activity.

Skills

Retail experience

Management experience

Effective communication

Stress management

Education

High school diploma or equivalent

Job description

Job Description

Create an outstanding customer experience by embracing the Customer 1 st strategy and encouraging associates to deliver excellent customer service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards and expenses. Direct and supervise all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Create an outstanding customer experience by embracing the Customer 1 st strategy and encouraging associates to deliver excellent customer service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards and expenses. Direct and supervise all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed goals and targets through teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, food safety regulations and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, and by using knowledge of products to make suggestions.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions or ads that affect the Dairy department.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize the inventory process, maintain awareness; note any discrepancies.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures, practice preventive maintenance by properly inspecting equipment and identify unsafe conditions and notify store management of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• High school education or equivalent preferred
• Management experience preferred
• Dairy experience
• Retail experience