IFM Operations Support Manager

JLL; Richmond (VA); On-site; USD 93,000 - 135,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Medical, Dental & Vision coverage

Paid parental leave

Paid time off & holidays

Daily Pay option

Job summary

JLL is hiring an IFM Operations Support Manager in Richmond, VA, to lead and optimize facility management operations across multiple contracts. You will ensure service delivery, drive improvements, and maintain client satisfaction while coaching site teams and coordinating with vendors.

Ideal candidates bring 5–7 years in facility operations, strong CMMS experience (Corrigo), and advanced MS Office/Google Workspace skills.

Qualifications

• Education: Bachelor’s degree in Facilities Management, Business Administration, Engineering, or related field preferred.
• Experience: 5–7 years in facility management operations, with 2–3 years in supervisory/management within integrated facilities.
• Technical: Proficiency with CMMS (Corrigo) and facility software; basic building systems knowledge; advanced MS Office and Google Suite.
• Core: Strong organizational, analytical, communication, and multitasking skills; client-focused with decision-making under pressure.
• Preferred: CFMs, FMP, PMP, and LEED or sustainability credentials.

Responsibilities

• Oversee day-to-day facility management operations across contracts with SLAs and KPIs.
• Monitor performance metrics, generate reports, and implement remediation as needed.
• Act as liaison with clients, conduct business reviews, and manage escalations.
• Provide guidance and development for operations teams and site managers.
• Support contract and vendor management, including invoices and compliance.
• Leverage CMMS and technology to track work orders and drive efficiencies.

Skills

Operational management

Team leadership

Client relationship management

Data analysis

Communication

Education

Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field

Tools

Corrigo CMMS

MS Office (Excel, PowerPoint, Word, SharePoint)

Google Workspace (Sheets, Docs, Slides, Drive)

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The IFM (Integrated Facility Management) Operations Support Manager provides strategic and operational support to facility management operations, ensuring seamless service delivery, continuous improvement, and client satisfaction across integrated facilities portfolios. This role serves as a critical liaison between operations teams, clients, and service partners while driving performance excellence and operational efficiency.

Key Responsibilities

• Operational Excellence Oversee day-to-day operational support activities across multiple facility management contracts, ensuring compliance with service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations. Implement standardized processes and best practices to drive consistency and quality across all managed facilities.
• Performance Management Monitor and analyze operational metrics, generate performance reports, and identify opportunities for service improvement. Develop corrective action plans when performance gaps are identified and track remediation efforts to completion.
• Client Relationship Management Serve as a key point of contact for client inquiries and escalations. Build strong working relationships with client stakeholders, conduct regular business reviews, and ensure client expectations are consistently met or exceeded.
• Team Leadership and Development Provide guidance, mentorship, and support to operations teams and site-based facility managers. Facilitate knowledge sharing, conduct training sessions, and promote a culture of continuous learning and professional development.
• Contract and Vendor Management Support contract administration activities including vendor performance monitoring, invoice reconciliation, and compliance verification. Collaborate with procurement teams to optimize vendor relationships and ensure value delivery.
• Systems and Technology Utilize Computerized Maintenance Management Systems (CMMS) and other technology platforms to track work orders, manage assets, and generate operational insights. Drive digital transformation initiatives to enhance operational efficiency.

Required Qualifications

• Education: Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field preferred.
• Experience: Minimum 5-7 years in facility management operations, with at least 2-3 years in a supervisory or management capacity within an integrated facilities environment.
• Technical Skills: Proficiency with CMMS platforms (Corrigo) and other facility management software platforms; Basic working knowledge of building systems (HVAC, electrical, plumbing, life safety); Advanced Microsoft Office (Excel, PowerPoint, Word, SharePoint) & Google Suite (Sheets, Docs, Slides, Drive) skills; Basic understanding of maintenance management principles and preventive maintenance programs.
• Core Competencies: Excellent organizational and project management abilities; Strong analytical skills with attention to detail; Exceptional communication skills, both written and verbal; Proven ability to manage multiple priorities in fast-paced environments; Client-focused mindset with strong relationship-building capabilities; Problem-solving orientation with ability to make sound decisions under pressure.
• Preferred Certifications: Certified Facility Manager (CFM); Facility Management Professional (FMP); Project Management Professional (PMP); LEED certification or sustainability credentials.

Reporting Structure

Reports to: IFM Operations Director

Direct Reports: Contact Center Supervisor, Facility Coordinators, or other Administrative Support Staff.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 93,000.00 - 135,000.00 USD per year.

Location

On-site - Richmond, VA

Personalized benefits that support personal well-being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Accepting applications on an ongoing basis until candidate identified.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. This position is subject to background checks for any convictions directly related to its duties and responsibilities. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to the Columbia, SC ordinance, qualified applicants are considered for employment under state laws. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.