IEHP – Community Wellness Specialist – Victorville, CA

CHAISR; Victorville (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical insurance with Dental and Vis

Life, short-term, and long-term disabl

Career development

Wellness programs

Flexible Spending Account – HealthCare

CalPERS retirement

457(b) match

Paid life insurance

Pet care insurance

Job summary

IEHP invites you to join as a Community Wellness Specialist, a front-facing ambassador delivering exceptional customer service and helping visitors start their care journey.

You will support daily center operations, manage databases, assist with program delivery and policy workflows, and engage with participants through presentations and one-on-one interactions to advance proactive, member-centered care.

Qualifications

• Minimum 2 years in customer service within managed care or related settings.
• Experience in community engagement and outreach is a plus.
• Must have a valid CA driver's license and auto insurance.

Responsibilities

• Serve as front-facing ambassador and provide exceptional customer service.
• Support daily center operations, data entry, and program delivery.
• Track metrics and partner with internal and external teams to meet regs.
• Engage participants through presentations and one-on-one interactions.

Skills

Customer service

Presentation skills

Interpersonal skills

Time management

Multitasking

Writing ability

Teamwork

Conflict resolution

Communication skills

Motivational interviewing

Education

High school diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

MediTrac

Medhok

Job description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the general supervision of Community Wellness Center leadership, the Community Wellness Specialist serves as IEHP’s front facing ambassador, providing exceptional customer service and ensuring a positive first point of contact for all visitors. This role supports daily center operations, database management, program implementation, policy and procedure workflows. The Community Wellness Specialist tracks key metrics and collaborates with internal and external partners to ensure mobile clinics—such as immunization events, mammogram screenings, and well child visits—meet regulatory requirements and contribute to quality goals. The position also engages directly with participants through presentations and one on one interactions, helping advance IEHP’s commitment to proactive, member centered care, integrated wellness, and community empowerment.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements

• Minimum of two (2) years of experience in any of the following:
  • Customer service in a managed care setting
  • Managed Care/IPA/Clinic Setting
  • Community based organizations
  • Community engagement and outreach
• High School Diploma or GED required
• Associate’s degree from an accredited institution preferred

Key Qualifications

• Must have a valid California Driver’s license and valid automobile insurance
• Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
• Knowledge of Medi-Cal/managed care environment preferred
• Understanding of and sensitive to multi-cultural communities
• Proficiency in Microsoft Office Suite and member tracking systems (e.g., MediTrac, Medhok)
• Knowledgeable in effective presentation practices for internal and external stakeholders
• Interpersonal and communication skills, including but not limited to, appropriate communication, conflict resolution, excellent teamwork, speaking confidently and clearly to large audiences, and motivational interviewing, with a commitment to equity and inclusion
• Professional skills, including but not limited to, balancing multiple projects, constant learning, observing ethical and legal rules, and identifying situations calling for mandatory reporting
• Ability to build effective working relationships
• Ability to exercise adequate time management and strong ability to multitask
• Proficient writing ability
• Must be able to lift up to 50 lbs.
• Ability to work flexible hours, including occasional evenings and weekends

Pay Range

• $25.90 USD Hourly – $33.02 USD Hourly