Identity Theft Protection Concierge

PPLSI; Duncan (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

PPLSI Ada, Oklahoma, is seeking a Customer Care Consultation Specialist to support identity theft alerts and protection services. You will help members with our full protection suite and coordinate with licensed investigators when needed.

The role requires strong customer service skills, ability to explain protective tools, and precise documentation across systems. Full-time position based in Ada with a focus on compliant, empathetic support.

Qualifications

• Highschool diploma or equivalent required.
• Successful completion of CDIA training courses.
• 1+ years of customer service experience preferred.
• Prior contact center experience preferred.
• Proficient in Microsoft Office applications (Word, Teams, etc.).
• Types a minimum of 35 WPM.
• Innate understanding of customer service with a focus on superior service.
• Excellent problem-solving skills.

Responsibilities

• Build rapport and confidence with the member by facilitating discussions and offering appropriate solutions with our service.
• Maintain a high level of customer experience and protect the brand reputation.
• Assist member in determining origin of alerts and potential social or financial impact.
• Educate the member on proactively protecting their reputation and identity.
• Consult with the member regarding actions that affect their credit.
• Accurately document cases in all systems of record (iSeries, People Search, Freshdesk, etc.).

Skills

Customer service experience

Active listening

Telephone etiquette

Verbal communication

Typing 35 WPM

Microsoft Office

Education

High school diploma

CDIA training

Tools

iSeries

Freshdesk

Job description

PPLSI Ada, Oklahoma, is seeking a Customer Care Consultation Specialist to support identity theft alerts and protection services. You will help members with our full protection suite and coordinate with licensed investigators when needed.

The role requires strong customer service skills, ability to explain protective tools, and precise documentation across systems. Full-time position based in Ada with a focus on compliant, empathetic support.