Identity Theft Alerts Support Specialist

Gen Digital Inc.; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Gen Digital Inc. in Tempe, AZ is seeking an Alerts Agent to support members affected by potential identity theft through timely, accurate case handling and queue management.

The role focuses on delivering high-quality service, following established processes, and thorough documentation in a fast-paced environment. Candidates should have strong communication, organizational skills, and a background in fraud or identity protection, with a willingness to manage multiple alerts and collaborate with

Qualifications

• 1+ years of customer service or call center experience preferred; fraud/identity protection or case management is a plus.
• Background in fraud, identity theft, or investigation.
• Experience with Salesforce CRM or similar platform preferred.

Responsibilities

• Manage alerts-related cases and queues promptly and accurately.
• Assist members through inbound and outbound support for alerts and mediations.
• Document work thoroughly in approved systems and maintain case records.
• Deliver high-quality customer service with attention to detail.

Skills

Customer service

Communication

Attention to detail

Time management

Education

High School Diploma or equivalent

FCRA Certification a plus

Tools

Microsoft Office Suite

Salesforce CRM

Job description

Gen Digital Inc. in Tempe, AZ is seeking an Alerts Agent to support members affected by potential identity theft through timely, accurate case handling and queue management.

The role focuses on delivering high-quality service, following established processes, and thorough documentation in a fast-paced environment. Candidates should have strong communication, organizational skills, and a background in fraud or identity protection, with a willingness to manage multiple alerts and collaborate with