Customer Service & Identity Protection Specialist

Gen Digital Inc.; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Gen Digital Inc. is seeking a Customer Service Agent to drive customer satisfaction as the front-line resource for Norton and LifeLock product support and account management. The ideal candidate will empathize, troubleshoot across systems, and educate customers to expand service usage.

You will handle inquiries, assist with member-portal navigation, and contribute to revenue opportunities while upholding privacy and security standards in a fast-paced, team-oriented environment.

Qualifications

• Must have HS degree or equivalent and 2 years of related customer service experience.
• College degree may substitute for experience is acceptable.

Responsibilities

• Handle inquiries regarding product support and account management for Norton and LifeLock.
• Assist with member-portal navigation and light tech support across browsers.
• Educate customers on products and services to drive revenue opportunities.
• Demonstrate empathy, troubleshoot across systems, and resolve issues efficiently.
• Maintain high standards of privacy and security when handling member information.
• Deliver clear, professional written and verbal communication.
• Build rapport and trust with members to sustain loyalty.
• Collaborate with teammates to meet customer satisfaction goals.

Skills

Empathy

Troubleshooting

Communication

Relationship building

Education

HS Degree or equivalent

College degree may substitute for experience

Job description

Gen Digital Inc. is seeking a Customer Service Agent to drive customer satisfaction as the front-line resource for Norton and LifeLock product support and account management. The ideal candidate will empathize, troubleshoot across systems, and educate customers to expand service usage.

You will handle inquiries, assist with member-portal navigation, and contribute to revenue opportunities while upholding privacy and security standards in a fast-paced, team-oriented environment.