Identity Management Consultant

Veritis Group Inc; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Veritis Group Inc. is seeking an IAM Operations leader in Chicago to oversee day-to-day access management, audits, and incident resolution. You will guide a team of IAM administrators, ensuring timely fulfillment of requests and exceptional end-user service.

The role requires collaboration with IAM development, project teams, and enterprise partners to improve operational efficiency, manage resources, and drive successful validation activities. Strong leadership and communication are essential.

Qualifications

• Experience leading IAM operations and teams.
• Ability to manage ticket queues and meet SLOs.
• Strong collaboration with enterprise partners and IAM stakeholders.
• Excellent customer service and communication skills.

Responsibilities

• Lead IAM Operations team in day-to-day responsibilities including access requests, audits, incidents, and end-user support.
• Serve as subject matter expert in IAM processes and technologies across the enterprise.
• Hire, budget, schedule, train, and perform management of IAM administrators.

Skills

IAM leadership

Incident troubleshooting

Customer service

Stakeholder collaboration

Team management

Job description

• To lead the IAM Operations team in all day-to-day responsibilities fulfilling access requests, audit/compliance requests, troubleshooting incidents related to access, and providing strong customer service to end users and role owners.
• Subject matter expert in all IAM processes and technologies and collaborate with partners across the enterprise to drive operational efficiency.
• Lead a team of IAM administrators including hiring, budgeting, scheduling, training, and performance management. Point of Contact for all IAM support inquiries and escalations.
• Manage a ticket queue by prioritizing, assigning, and following up according to established SLO’s.
• Coordinate and facilitate fulfillment of all Compliance and Audit requests, adhering to established deadlines.
• Act as IAM liaison by building relationships and collaborating with key IAM stakeholders across the organization.
• Collaborate with the IAM Development and Project team to identify defects, bugs, or enhancements to the IAM platform.
• Facilitate and coordinate UAT and validation activities for IAM and other related deployments and changes.
• Create, update, and maintain documentation of IAM procedures and processes