Identity & Directory Security Engineer

Cigna Health and Life Insurance Company; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Cigna Group is seeking a skilled IT Infrastructure professional to design, implement, and support Active Directory, LDAP, and DNS environments. The role involves coordinating migrations, incident response, and cross-team collaboration to securely integrate applications with directory services.

You will lead infrastructure projects, troubleshoot complex issues, and contribute to identity management and platform enhancements across locations, while maintaining thorough technical documentation

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• 3+ years of experience supporting enterprise infrastructure in a large-scale environment with 10,000+ users.
• Strong experience with Microsoft Active Directory, LDAP, DNS, and Windows Server technologies.
• Working knowledge of PowerShell scripting and Group Policy administration.
• Experience troubleshooting complex infrastructure issues and performing root cause analysis.
• Understanding of ITIL Service Operations processes and best practices.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent customer service and communication skills, with the ability to explain technical information to both technical and non-technical audiences.
• Experience with virtualization, networking, and operating systems is preferred.
• Experience with Microsoft technologies such as Exchange, Skype/Lync, Citrix, and related tools is a plus.
• Knowledge of VMware ESXi, Red Hat Enterprise Linux, and LDAP technologies is preferred.
• Microsoft or other relevant technical certifications are a plus.
• Previous experience designing, implementing, and supporting enterprise infrastructure solutions in a 24/7 global environment is highly desirable.
• When applicable, on-call rotation experience

Responsibilities

• Design, implement, and support Active Directory, LDAP, and DNS environments.
• Support application migrations between domains and ensure successful integration with directory services.
• Respond to and help resolve critical Priority 1 incidents.
• Partner with application owners and technical teams to securely integrate applications with Active Directory and LDAP.
• Improve identity, access, and entitlement management through directory services technologies.
• Provide engineering leadership for infrastructure solutions across multiple locations and domains.
• Troubleshoot and resolve infrastructure compatibility and performance issues.
• Work with IT leaders and partner teams to develop strategies related to endpoint and infrastructure management.
• Lead or support infrastructure projects and coordinate work with engineers, contractors, or vendors as needed.
• Design and implement new technologies and enhancements to existing systems.
• Provide technical guidance and support to other engineers and support teams.
• Maintain technical documentation, system configurations, and program libraries.
• Drive continuous improvement by identifying opportunities to enhance processes, tools, and technologies.

Skills

Active Directory

LDAP

DNS

PowerShell

Group Policy

Windows Server

ITIL

Incident response

Customer service

Education

Bachelor's degree in Computer Science or related field

Equivalent work experience

Tools

Microsoft Exchange

Skype/Lync

Citrix

VMware ESXi

Red Hat Enterprise Linux

Job description

The Cigna Group is seeking a skilled IT Infrastructure professional to design, implement, and support Active Directory, LDAP, and DNS environments. The role involves coordinating migrations, incident response, and cross-team collaboration to securely integrate applications with directory services.

You will lead infrastructure projects, troubleshoot complex issues, and contribute to identity management and platform enhancements across locations, while maintaining thorough technical documentation