Identity & Access Success Engineer (Windows)

Allthenticate, Inc.

Houston (TX)

On-site

USD 70,000 - 100,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health insurance

Equity grant

401k with company matching

Job summary

Allthenticate, Inc. is seeking a Customer Success specialist focused on Identity & Access Management for Windows environments. You will guide customers through deploying passwordless authentication, advise IT teams, and drive adoption of Entra ID, SAML, and OIDC integrations.

You will own the technical customer voice, run Zoom onboarding sessions, and contribute to docs and knowledge bases to improve future rollouts.

Qualifications

Several years supporting Windows enterprise environments in IT, MSP, or customer-facing roles.
Deep understanding of Windows identity and access management: Active Directory, Entra ID, Kerberos.
Hands-on experience setting up and troubleshooting SAML single sign-on.
Experience using Claude or AI agents in daily work; good judgment on trust.
Clear, friendly writing and calm Zoom leadership when customers are frustrated.
Habit of documenting fixes to avoid repeat work.

Responsibilities

Own customer conversations in email and Slack with fast, clear answers.
Run Zoom onboarding and troubleshooting sessions with customer IT teams.
Guide deployment of Allthenticate desktop app, Windows credential provider, and mobile app.
Configure and debug SAML and OIDC SSO with Entra ID and Okta.
Diagnose Windows sign-in issues across AD, Entra ID, Kerberos, and certificate logon.
Assist customers in deploying via Intune, Jamf, and other MDM tools; write KB/runbooks.