Identity Access Management Operations Manager

Compucom Staffing; Bluefield (WV); Remote; USD 64,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Job summary

CompucomStaffing is seeking an Identity Access Management Operations Manager to oversee IAM operations with remote engagement. Responsibilities include supervising staff, planning and directing work, and delivering reports on operations and compliance.

The role emphasizes strong leadership, communication, and knowledge of identity lifecycle processes, with a focus on provisioning and deprovisioning activities within a remote setting. Benefits and compliance are outlined in posting.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Cybersecurity, Business Administration, or related field preferred; high school diploma/GED or equivalent required
• 3+ years of IT or IAM operations experience; prior team-lead/supervisory experience preferred
• Strong verbal and written communication, interpersonal skills
• Excellent telephone etiquette
• Proactive problem solving and initiative
• Ability to plan and organize work efficiently
• Knowledge of identity lifecycle processes and access provisioning
• Proficiency with Microsoft Office and reporting
• Relevant IAM/IT security certifications preferred
• Strong leadership and customer service orientation
• Attention to detail and sound judgment
• Experience with Windows OS, directory services, enterprise apps, access-control concepts
• Experience with IAM tools, ticketing systems, and control procedures preferred

Responsibilities

• Interviewing, hiring, and directing staff in accordance with policies
• Plan and assign work; supervise performance and discipline as needed
• Provide career guidance and reemployment assistance
• Prepare operational and management reports
• Support provisioning and deprovisioning activities using IAM tools

Skills

IAM operations

Team leadership

Communication

Planning & organizing

Customer service

Education

Bachelor's degree in IT/IS/Cybersecurity or related field

Tools

IAM tools

Ticketing systems

Windows/AD basics

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Identity Access Management Operations Manager to join their team remotely.

This role carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, & firing, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Skills And Qualifications

• Bachelor's degree in Information Technology, Information Systems, Cybersecurity, Business Administration, or a related field is preferred. A high school diploma or general education degree (GED) or an equivalent combination of education and experience, is required
• Minimum 3 or more years of related Information Technology or Identity and Access Management operations experience, including account provisioning and deprovisioning, is preferred; prior team-lead or supervisory experience is also preferred
• Strong and interpersonal and communication skills, both verbal and written
• Superior telephone etiquette
• Strong problem solving skills
• Must display initiative and assertiveness
• An ability to plan and organize work in an efficient manner
• A good working knowledge of the day-to-day operating environment, hardware and software tools, operating techniques and client applications
• Knowledge of identity lifecycle processes, access request approvals, account provisioning, account modification, and timely deprovisioning is preferred
• Proficiency with Microsoft Office applications and the ability to prepare operational, compliance, and management reports are required
• Relevant certifications in identity and access management, information security, IT service management, or related technologies are preferred
• Strong leadership, customer service, interpersonal, organizational, verbal, and written communication skills are required
• Strong attention to detail, sound judgment, and the ability to manage work priorities and service expectations
• Working knowledge of Windows operating systems, directory services, enterprise applications, and access-control concepts
• Experience using Identity and Access Management tools, ticketing systems, and documented control procedures to support provisioning and deprovisioning activities is preferred

Wage Range

The rate for this position is between $46.50 - $62.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.