Identification Office Supervisor - Nashville

VetJobs; Nashville (TN); On-site; USD 64,000; Full time

Job summary

A leading organization focused on supporting military-affiliated job seekers is seeking an Identification Office Supervisor for the Nashville International Airport. This role involves supervising credentialing operations, ensuring TSA compliance, and managing office activities effectively. Ideal candidates will have experience in airport operations and strong communication skills to interact with diverse stakeholders.

Qualifications

• 4-7 years of airport or airline operations experience required.
• 2-4 years of regulatory compliance experience preferred.
• 1-2 years of supervisory experience required.

Responsibilities

• Trains and supervises staff in the Identification Office.
• Oversees security identification processes in compliance with TSA regulations.
• Maintains office operations and budget.

Skills

Judgment and Decision Making

Stress Tolerance

Supervision of Personnel

Communication

Office Management

Adaptation

Attention to Detail

Education

H.S. Diploma

Bachelor's Degree

Tools

ProWatch system

Microsoft Office

Job description

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Job Description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Open Until 6/14/2025

Starting Range: $30.67 per hour ($63,795 annualized)

Job Summary: The Identification Office Supervisor reports to the Director, Airport Badging and Security and is responsible for performing supervisory and administrative duties in the Nashville International Airport's Identification Office. Performs related duties as required.

Essential Job Duties:

Trains, oversees, mentors and supervises the Security and Credential Generalist of the Identification Office. Evaluates employee performance on a regular basis, provides feedback, and alerts the Manager, Airport Security or recommends disciplinary action when appropriate.

Oversees the security identification process to include fingerprinting and issuance of identification access airport badges to Metropolitan Nashville Airport Authority (MNAA) employees, tenants and contractors in compliance with Transportation Security Administration (TSA) regulations. In addition, makes recommendations to the Manager, Airport Security for approval and denial of additional access requests and deactivation and recovery of lost, stolen or terminated security and access media badges.

Assists and serves as alternate Airport Security Coordinator as required and in compliance with TSA Regulations.

Oversees electronic key and lock system for Air Operations Area (AOA) gates to include an annual audit in compliance with TSA regulations.

Maintains information in the ProWatch system for parking, security threat assessments and fingerprint background checks.

Performs daily checks of Transportation Security Administration (TSA) clearinghouse and fingerprint result distribution websites and collects results.

Submits fingerprints to the Federal Bureau of Investigations (FBI) for filing, background checks, and verification.

Audits the criminal history record check findings and recommends further review of eligibility for a security badge. In addition, assists in auditing the security identification badges/access media on an annual basis.

Sets up and maintains the training schedule for Interactive Employee Training (IET) center. Prepares test booklets and supplies for Security Identification Display Area (SIDA) courses.

Assists the Director in developing and maintaining procedural manuals to ensure compliance with TSA regulations.

Assists the Director in the creation, review and modification of the Airport Security Program.

Assists the Manager in the creation of the Badging and Identification Office goals and objectives and monitoring of staff progress towards those goals and objectives.

Ensures maintenance of office equipment and supplies to keep office running efficiently.

Issues vehicle ramp decals to employees, tenants, and contractors.

Serves as an authorized signatory.

Performs file management and record keeping.

Processes invoices, credit, and check payments from customers for services and parking.

Monitors Identification Office budget.

Performs and supervises sharps inspections for all concessionaires as a requirement of the TSA.

Follows all safety regulations.

Maintains regular and on-time attendance.

Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Innovation (RISE).

Performs other duties as assigned.

Knowledge, Skills, Abilities And Other Characteristics:

Judgment and Decision Making: Skill in considering the relative costs and benefits of potential actions to choose the most appropriate one.

Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.

Supervision of Personnel: Skill in supervising and managing others, including planning and delegating work, providing direction, motivating workers and identifying the best workers for the job.

Communication: Skill in communicating effectively at all levels of the organization and with stakeholders and outside agencies, both orally and in writing.

Office Management: Knowledge of general office management practices and procedures.

Computer Systems: Knowledge of computer systems, technology, software, and applications.

Adaptation: Skill in adjusting one's actions in relation to others' actions.

Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.

Badging Equipment: Skill in using badging equipment such as the ProWatch system, scanners, badge printers, badging cameras and fingerprint machines.

Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.

Efficiency: Skill in working efficiently under strict deadlines.

Microsoft Office: Skill in using Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint.

Database Management: Skill in establishing and maintaining databases, spreadsheets, and other applicable computer software applications.

Cameras: Skill in using digital cameras.

Stability: Maintains emotional and mental stability in challenging situations.

Attention to Detail: Is careful about detail and thorough in completing work tasks.

Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.

Auto req ID

448791BR

Minimum Education Required

Bachelors

Job_Category

Aerospace/Aviation/Defense

Qualifications:

Additional Qualifications/Responsibilities

Required:

H.S. Diploma

4-7 years of airport or airline operations experience.

2-4 years of airport or airline regulatory compliance experience.

Less than 2 years of airport or airline supervisory experience.

Preferred:

Associate's Degree or some college training or coursework in a related field.

2-4 years of airport or airline training experience.

2-4 years of airport or airline customer service experience.

Required:

Certificates/Security Clearances/Other

Juris Doctorate (JD) Degree

7-10 years of related experience

Admitted to practice law in Tennessee (Licensure, Comity, or In-House Counsel Registration)

Preferred:

More than 10 years of related experience

City*

Nashville

State*

Tennessee

Job Code

Aviation Aviation

Affiliate Sponsor

AP_Nashville

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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