Ideation Business Analyst

City of New York; New York (NY); On-site; USD 107,000 - 123,000; Full time

Job summary

The City of New York’s ACS is seeking an Ideation Business Analyst within the Office of Information Technology. The role focuses on identifying, evaluating, and refining technology solutions to improve ACS operations and service delivery.

You will translate business needs into functional specifications and collaborate with stakeholders, vendors, and technical teams. Reporting to the Director of Technology Ideation, you will guide requirements, assist with UAT, and help implement solutions across

Qualifications

• Bachelor’s degree with 24 CS credits and two years software experience.
• Alternative: four-year degree with related coursework and experience.

Responsibilities

• Collaborate with stakeholders to analyze business needs and recommend improvements.
• Define project scope and objectives with business units and technical teams.
• Develop business requirements, functional specs, and system documentation.
• Create process maps, screen mockups, and user stories for communication with developers.
• Coordinate with BRMs, PMs, and stakeholders to align business needs with technical solutions.
• Participate in UAT, develop test cases, document defects, and propose improvements.
• Provide training and support during system rollout.
• Maintain BRD and user guides documentation.

Skills

Requirements gathering

Business analysis

User stories

UAT testing

Education

Bachelor's degree in Computer Science or related field

Job description

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $107,137.00-$123,208.00

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE COMPUTER SPECIALIST (SOFTWARE) TITLE.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The New York City Administration for Children’s Services of Office of Information Technology (OIT) department has the responsibility to provide high quality, reliable, sustainable technology services, and support to meet the needs of the families and children we serve through ACS and its vendor partners and other city agencies. The Center for Technology Ideation and Management (CFTIM) unit devises the IT strategy and roadmap, bringing to fruition transformative and innovative technology solutions that are aligned with the Agency's missions. This is accomplished through four key areas Relationship Management, Technology Ideation, Enterprise Architecture, and Project Management.

The Ideation Business Analyst will play a key role in identifying, evaluating, and refining innovative technology solutions to improve ACS's operations. This role bridges the gap between technology and business needs by conducting research, gathering requirements, and translating ideas into functional specifications that drive technology-driven improvements. Reporting to the Director of Technology Ideation, the Ideation Business Analyst will collaborate with internal stakeholders, technical teams, and vendors to assess the feasibility of new ideas, ensure alignment with business objectives, and facilitate the implementation of solutions that enhance service delivery across ACS and its partner organizations.

Key Responsibilities

• - Collaborate with stakeholders to analyze business needs and recommend process improvements.
• - Lead sessions to define project scope and objectives with business units and technical teams.
• - Develop business requirements, functional specifications, and system documentation.
• - Create process maps, screen mockups, and user stories for effective communication with development.
• - Work with Business Relationship Managers, Project Managers, and other stakeholders to ensure alignment between business needs and technical solutions.
• - Participate in User Acceptance Testing (UAT), develop test cases, and validate solutions while documenting defects and recommending improvements before deployment.
• - Provide training and support during system rollout.
• - Develop and maintain documentation, including business requirement documents (BRD) and user guides.
• - Support training material creation and conduct train-the-trainer sessions.

ADDITIONAL INFORMATION

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at [emailprotected] or 212-676-6955.

COMPUTER SPECIALIST (SOFTWARE) - 13632

Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or

(2) A four-year h