IDD Supported Living Operations Leader - Program Manager

PC Behavioral Health; Washington; On-site; USD 72,000 - 81,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Disability Insurance

EAP

Life Insurance

Paid Time Off

Peer Referral Program

Discount Program

HSA

FSA

401(K)

Capella University Discount

Job summary

SAILS Washington is seeking an Operations Program Manager for IDD supported living services in Everett, Washington. You will serve on the Residential Services leadership team, coaching Site Supervisors, aligning operations, and ensuring quality service delivery.

The role emphasizes staffing guidance, onboarding, training, and regulatory compliance, with strong communication, accountability, and collaboration across programs.

Qualifications

• Two years specialized training in Social Services or equivalent experience.
• Experience with DD/IDD and residential services preferred.
• Knowledge of regulations and quality assurance practices.

Responsibilities

• Provide coaching and operational support to Site Supervisors.
• Promote consistency in operations, documentation, and staff performance.
• Lead onboarding and ongoing staff training in line with standards.
• Coordinate recruitment for DSP and Site Supervisor roles.
• Manage master schedules for efficiency and compliance.
• Support staffing during shortages and emergencies.
• Ensure compliance with policies, regulations, and audits.

Skills

Leadership

Compliance knowledge

Communication

Coaching & mentoring

Team building

Staff scheduling

EHR knowledge

Education

Two years specialized training in Social Services

Tools

Therap EHR

Job description

SAILS Washington is seeking an Operations Program Manager for IDD supported living services in Everett, Washington. You will serve on the Residential Services leadership team, coaching Site Supervisors, aligning operations, and ensuring quality service delivery.

The role emphasizes staffing guidance, onboarding, training, and regulatory compliance, with strong communication, accountability, and collaboration across programs.