IDD Investigator/Incident Coordinatior

00 RHA Health Services, LLC; Murfreesboro (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

RHA Health Services, LLC is hiring for an IDD Investigator/Incident Coordinator to manage reportable events in the IDD field. The role ensures regulatory compliance, conducts thorough investigations, and coordinates corrective actions with relevant departments.

The position requires strong documentation and liaison skills with regulatory bodies, staff training, and data management to support quality and safety across services.

Qualifications

• 18+ years of age required.
• HS diploma or equivalent; BA preferred.
• Minimum of 2 years' experience with individuals with developmental disabilities.
• Valid driver's license and reliable transportation.
• Knowledge of federal, state and local regulations for IDD services.
• Experience with incident management, regulatory compliance and QA.

Responsibilities

• Coordinate timely and accurate reporting of incidents meeting regulatory criteria.
• Conduct investigations: interview staff, review docs, gather information.
• Serve as liaison to regulatory agencies and submit required reports.
• Develop and monitor corrective action plans; ensure effectiveness.
• Provide training on reporting procedures and regulatory requirements.
• Maintain secure database of events; generate reports for management.
• Participate in quality improvement initiatives to reduce incidents.
• Perform additional duties as assigned.

Skills

Incident management

Regulatory compliance

Quality assurance

Communication

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

We are hiring for:

IDD Investigator/Incident Coordinator Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

The Reportable Event Management Specialist is responsible for the oversight and management of reportable events in the Intellectual and Developmental Disabilities (IDD) industry. This role ensures compliance with regulatory requirements and internal policies by meticulously documenting, investigating, and resolving reportable incidents. The Specialist will serve as a liaison between the organization, regulatory bodies, and other stakeholders to ensure timely and accurate reporting and follow-up on all reportable events.

DUTIES AND RESPONSIBILITIES:

• Event Reporting and Documentation Coordinate the timely and accurate reporting of all incidents and events that meet regulatory and organizational criteria for reportability. Ensure that all reportable events are documented in accordance with state and federal regulations as well as organizational policies.
• Investigation and Analysis Conduct thorough investigations of reported events, including interviewing staff, reviewing documentation, and gathering other pertinent information. Analyze incidents to determine root causes and identify trends or patterns that may indicate systemic issues.
• Compliance and Regulatory Liaison Act as the primary contact for regulatory agencies regarding reportable events. Prepare and submit required reports to regulatory bodies within established timeframes. Stay updated on changes to regulations and ensure organizational compliance.
• Follow-Up and Resolution Work with relevant departments to develop and implement corrective action plans to address issues identified during investigations. Monitor the effectiveness of corrective actions and adjust strategies as needed to prevent recurrence.
• Training and Education Provide training to staff on reporting procedures, regulatory requirements, and best practices for incident management. Develop and maintain educational materials and resources for staff.
• Data Management and Reporting Maintain an organized and secure database of reportable events and related documentation. Generate reports and analyze data to provide insights and recommendations to senior management.
• Quality Improvement Participate in quality improvement initiatives aimed at reducing the frequency and severity of reportable events. Collaborate with other departments to enhance overall quality and safety within the organization.
• Additional Responsibilities Perform additional duties as assigned to support the overall mission and objectives of the organization.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

MINIMUM QUALIFICATIONS:

• A minimum of 18 years of age required.
• High School diploma or equivalent required. Bachelors' degree preferred.
• Minimum of 2 years' experience working directly with individuals with developmental disabilities preferred
• Valid driver's license and reliable transportation required.
• Working knowledge of Federal, State, Local regulations concerning services to individuals with developmental disabilities.
• Demonstrated experience with incident management, regulatory compliance, and quality assurance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Regularly required to lift 10 lbs.
• Must be able to lift a minimum of 15 lbs.
• Must be able to pull a minimum of 20 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop.
• Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls.
• Required to regularly stand and walk.
• Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting.
• Vision requirements include close vision, distance vision, and peripheral vision.
• Must be able to talk and hear.

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF req