IDD Care Manager / Adult / Guilford and Davidson County

00 RHA Health Services, LLC; High Point (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

RHA Health Services, LLC is hiring an IDD Care Manager for Adult services in Guilford and Davidson Counties. The role provides whole-person, integrated care management across sites, homes, and communities, collaborating with care teams to improve health outcomes for individuals with mental health, substance use, and developmental disabilities.

Responsibilities include comprehensive assessments, tailored care planning, and ensuring quality, compliant service delivery while maintaining strong

Qualifications

• Master's or Bachelor's degree in a qualifying field and required years of experience with MH/SU/IDD populations.
• Care managers must meet at least one qualification to meet QP criteria per 10A NCAC 27 .0104.
• Valid driver's license; clinical license preferred.

Responsibilities

• Fosters and facilitates the care management process through comprehensive assessments and tailored care planning.
• Promotes best practices and stays updated on innovations in care management.
• Collaborates cross-functionally with Integrated Care Team members and community organizations.
• Maintains a person-centered approach and promotes health, wellness, and safety.
• Uses data to support effective, coordinated care and ensures documentation standards.

Skills

Care management

Care coordination

Communication

Documentation

Policy compliance

Education

Master's degree in human services

Bachelor's degree in human services

Bachelor's degree in non-human service field

Tools

Valid driver's license

Clinical license (preferred)

Job description

We are hiring for: IDD Care Manager / Adult / Guilford and Davidson County Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

Provides whole person, integrated care management in service sites, homes and communities through face to face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy. Provides whole person, integrated care management in service sites, homes and communities through face to face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy.

Pay: $20.00-$25.00

Location: Guilford or Davidson Counties

Required Education/Experience

Education - For all populations served, Care Managers must meet at least ONE of the following qualifications to meet the criteria as a Qualified Professional (QP), per 10A NCAC 27 .0104

• A master's degree in a human service field** AND at least one year of full-time experience working with the MH/SU/IDD population*
• A bachelor's degree in a human service field** AND at least two years of full-time experience working with the MH/SU/IDD population*
• A bachelor's degree in a non-human service field AND at least four years of full-time experience working with the MH/SU/IDD population*

Experience

For care managers serving members with LTSS needs: Must meet at least one of the qualifications to meet QP criteria, as stated above AND Two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience. (This experience may be concurrent with the years of experience required to become a Qualified Professional.)

Care managers need to have care coordination, care management, or case management experience.

Required Licenses/Certifications

• Valid driver's license
• Clinical license preferred.

Responsibilities

• Care Management Service Delivery - Fosters and facilitates the care management process. Conducts Care Management Comprehensive Assessments, shares information and facilitates Tailored Care Management Planning with the person supported and other team members. Monitors the ongoing care management plan implementation and facilitates Care Plan Updates every 12 months minimally or when there is significant change of circumstance or need or at the request of the person supported. Implements workflows, policies and procedures, and documentation standards that promote whole person care.. Maintains a positive and professional image in the work setting and community. Follows policies and procedures to ensure accountability of service delivery.
• Best Practices - Demonstrates a passion for positive change by continuously improving and defining innovative care management interventions. Stays up to date with current best practices and keeps the team continuously informed about best practice innovations.
• Cross-functional Collaboration - Collaborates cross-functionally with other Integrated Care Team members, community organizations and RHA departments to ensure success of Care Management implementation.
• Person-Centered Approach - Maintains a person-centered philosophy focusing on an individual's strengths, needs, and preferences that promote health, wellness, and safety. Fosters a person-centered culture with Care Management Teams to optimize individual education around self-management, disease management, and integrated healthcare planning.
• Quality Assurance and Use Of Data - Implements the strategic use of data to support delivery of effective, integrated, and well-coordinated care management services.. Ensures individual data sharing and storage consistent with state and company policies.
• Maintains a Safe and Healthy Environment- Implements all organization health and safety policies and procedures.
• Financial Performance - responsible for documenting services provided in a timely manner in order to be appropriately accounted for reimbursement purposes
• Ensures proactive and effective communication - Establishes and maintains frequent and regular communication with persons supported, family members, other team members and colleagues. Fosters open communication and fee