Care Manager Extender Wake/Johnston & Surrounding Counties

00 RHA Health Services, LLC; Burlington (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

RHA Health Services is hiring a Care Manager Extender in Burlington, NC to provide whole-person care management across sites, homes, and communities. The role supports integrated care teams and aims to improve health outcomes for individuals with I/DD, mental health, and substance use challenges.

The position requires a high school diploma, 18+ years of age, and valid driver’s license. It emphasizes engagement, coordination of services, and adherence to policy across state and federal guidelines.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 18 years old.
• Experience or lived experience related to I/DD, TBI, or behavioral health preferred.

Responsibilities

• Provide general outreach, engagement, and follow-up with members.
• Coordinate services/appointments and transportation as needed.
• Engage in health promotion activities and share information with the care team.
• Provide and track referrals and assist in obtaining community-based resources.
• Participate in case conferences and support care management activities.

Skills

Lived experience with I/DD/TBI

Certified Peer Support Specialist

Tailored Care Management experience

Care coordination

Driver's license

Education

High School Diploma or equivalent

Job description

We are hiring for: Care Manager Extender Wake/Johnston & Surrounding Counties Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

Provides whole person, integrated care management in service sites, homes and communities through face to face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy.

Pay: $15.00-$22.00

Location: Burlington NC, Alamance County

Required Education/Experience

Education - High School Diploma or equivalent; Must be at least 18 years of age

Experience - Must meet at least one of the following requirements:

• Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system.*
• Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialists.
• Be a parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member).*
• Have two (2) years of paid experience performing the following types of functions, with at least one year of paid experience working directly with the Tailored Care Management eligible population:
  Performing general outreach, engagement, and follow-up with members
  Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation)
  Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing
  Sharing information with the care manager and other members of the care team on the member's circumstances
  Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services
  Participating in case conferences
  Support the care manager in assessing and addressing unmet health-related resource needs

License

Must have Valid Driver's License

Essential Job Related Responsibilities

Care Management Service Delivery - Performs general outreach, engagement, and follow-up with members; coordinates services/appointments (e.g., appointment/wellness reminders, arranging transportation); Engages in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing; shares information with the care manager and other members of the care team on the member's circumstances; Provides and tracks referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services; Participates in case conferences; supports the care manager in assessing and addressing unmet health-related resource needs. Implements workflows, policies and procedures, and documentation standards that promote whole person care.. Maintains a positive and professional image in the work setting and community. Follows policies and procedures to ensure accountability of service delivery.

Best Practices - Demonstrates a passion for positive change by continuously improving and defining innovative care management interventions. Stays up to date with current best practices and keeps the team continuously informed about best practice innovations.

Cross-functional Collaboration - Collaborates cross-functionally with other Integrated Care Team members, community organizations and RHA departments to ensure success of Care Management implementation.

Person-Centered Approach - Maintains a person-centered philosophy focusing on an individual's strengths, needs, and preferences that promote health, wellness, and safety. Fosters a person-centered culture with Care Management Teams to optimize individual education around self-management, disease management, and integrated healthcare planning.

Quality Assurance and Use Of Data - Implements the strategic use of data to support delivery of effective, integrated, and well-coordinated care management services.. Ensures individual data sharing and storage consistent with state and company policies.

Maintains a Safe and Healthy Environment- Implements all organization health and safety policies and procedures.

Financial Performance - responsible for documenting services provided in a timely manner in order to be appropria