iCup Supply Specialist

Apple Inc.; California (MO); On-site; USD 38,000 - 50,000; Full time

Job summary

Apple Inc. in Santa Clara Valley is seeking an iCup Supply Specialist to manage a large portfolio of bean-to-cup coffee machines. You will ensure fresh coffee, restock supplies, and maintain hygiene across machines, supporting a great employee experience.

You will run routes, handle service calls, and coordinate with building managers while reporting to the iCup Service Supervisor. This is a full-time, on-site role with competitive benefits.

Qualifications

• High School Diploma or equivalent.
• Experience in route/delivery and customer service.
• Knowledge of safe food handling and safety practices.

Responsibilities

• Refill coffee beans and supplies and clean the machine surfaces.
• Run a route, answer service calls and communicate with building managers.
• Report to the iCup Service Supervisor.

Skills

Route or delivery experience

Customer service experience

Safe food handling

Driver’s license with clean MVR

Warehouse / grocery experience

Ability to lift up to 50 pounds

Education

High School Diploma

Job description

Santa Clara, California, United States Corporate Functions

In Places, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple’s corporate and retail workplaces and workplace services. We develop and manage Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.At Apple, we take coffee seriously. As part of the iCup service team it’s your responsibility to ensure all Apple employees have access to freshly brewed coffee in their break room. As a route operator you’ll be responsible to sanitize, clean, restock, and manage up to 90 bean-to-cup coffee machines.We are seeking a detail-oriented, organized, and independent worker to join our team as an iCup Supply Specialist to manage a large portfolio of bean-to-cup coffee machines distributed throughout Santa Clara Valley.

Description

The iCup Supply Specialist will ensure our business partners have access to fresh coffee and break room supplies.It’s up to you to maintain the customer experience and ensure customer satisfaction. Your day-to-day routine will consist of refilling coffee beans and supplies and cleaning the food contact surfaces within the machine. You will experience running a route, answering service calls and communicating with building managers and admins. This role will report to the iCup Service Supervisor.

Minimum Qualifications

• High School Diploma
• Knowledge of safe food handling and safety practices
• Route or delivery experience (1-3 years)
• Customer service experience (1-3 years)
• Warehouse / grocery experience (1-3 years)
• Driver’s License - you’ll be driving between sites therefore a license with a clean MVR is REQUIRED.
• Ability to lift up to 50 pounds

Preferred Qualifications

• Extraordinarily Service Oriented - a demonstrable high level of customer service is absolutely mandatory.
• Intrinsically Motivated - Work independently with minimal oversight, always thinking about the next move, and have a proven track record of success working independently.
• Excellent Route Management - Responsible for servicing all assigned machines in an efficient and effective manner ensuring machines stay supplied with proper ingredients.
• Use your decision-making in resolving issues or in making recommendations.
• Be an independent worker who interacts well with administrative staff on daily route of executive and black out buildings.
• We love employees who are organized, customer-focused, detailed, with phenomenal written and verbal communication while interacting with partners and customers.
• Basic level knowledge of health and safety rules
• Inclusive - We work with and serve a diverse workforce.
• Dynamic and agile - highly organized, ability to switch between locations and job duties

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $27.75 and $36.05/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.