ICT Specialist
UNOPS
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Descrizione del lavoro
UNOPS is seeking an ICT Specialist to strengthen the National Secretariat for Civil Protection and Defense IT capabilities, focusing on modernizing S2ID 4.0 and developing complementary mobile solutions (offline-first). You will bridge SEDEC’s requests and the software team, refining requirements, drafting user stories, and defining acceptance criteria for deliverables.
You will manage the product backlog, ensure traceability, and monitor QA and validation processes while coordinating with
Competenze
- Experience in IT governance and software project management.
- Ability to translate business needs into system requirements and user stories.
- Knowledge of defining acceptance criteria and overseeing validation of deliverables.
Mansioni
- Coordinate IT governance and software project management for S2ID 4.0 project.
- Translate SEDEC’s needs into clear system requirements, user stories, and prototypes.
- Provide periodic reports on project conception, sprint progress and technical management.
- Standardize software demand management methodologies and backlog workflows.
- Plan and guide implementation of improvements for system modules and mobile apps (offline-first).
- Assess technological capabilities and support technical feasibility of proposed solutions.
Conoscenze
Formazione
Descrizione del lavoro
Information and Communications Technology
Duty Station(s)
Home based
Seniority Level
ICS 10
Contract Type
ICA - LICA - Specialist - Retainer
LICA 10
Posting Start Date
13-Oct-2026
Posting End Date
27-Oct-2026
Duration
In Latin America and the Caribbean, UNOPS operates across 23 countries, delivering high-impact solutions that drive sustainable development. UNOPS focuses on building and improving resilient infrastructure—including roads, bridges, public facilities, sanitation systems, and housing—to enhance quality of life and foster inclusive growth. UNOPS also supports public health by procuring essential medicines and medical equipment, ensuring broader access to healthcare services. By strengthening institutional capacities, UNOPS promotes transparent, efficient, and equitable public management. As a trusted partner to governments and development stakeholders, UNOPS aligns its interventions with national priorities, helping countries advance the Sustainable Development Goals through practical, results-driven support.
Based in Brazil, the UNOPS Southern Cone Multi-Country Office (SCMCO) also oversees operations in Argentina, Paraguay, and Uruguay, supporting national priorities and development goals across the subregion. In Argentina, UNOPS strengthens public institutions by providing technical assistance in planning, procurement, and oversight of infrastructure projects—particularly in public buildings—and building capacity in public procurement, with a focus on technological innovation. In Brazil, where UNOPS has operated since 2012, the office collaborates with UN agencies, financial institutions, and government bodies at all levels to deliver services in health, education, urbanization, social rehabilitation, PPPs, and institutional strengthening. UNOPS has played a key role in responding to the COVID-19 pandemic and currently manages 17 active projects across the country. Its work emphasizes transparency, operational efficiency, and results-driven management while aligning with the strategic and operational needs of its partners. Across the Southern Cone, UNOPS promotes sustainable development by enhancing national capabilities and supporting the delivery of high-impact, inclusive infrastructure.
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EN
The project aims to strengthen the institutional capacity of the National Secretariat for Civil Protection and Defense (SEDEC), enhancing its ability to implement the National Civil Protection and Defense Plan, improve the national legal and financial framework, analyze disaster risks, strengthen governance for resilient infrastructure, and monitor post-disaster recovery works.
The “Strengthening Civil Defense: A Strategy for Resilience” project adopts a structured planning approach with clear, sequential implementation stages, aiming to ensure the effectiveness of actions and the achievement of expected results. The execution strategy covers everything from the initial assessment to the delivery of final outputs, ensuring alignment between the proposed objectives and the results achieved.
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The ICT Specialist plays a pivotal role in strengthening the technological and operational capabilities of the National Secretariat for Civil Protection and Defense (SEDEC), with a primary focus on modernizing the Integrated Disaster Information System (S2ID 4.0) and developing complementary solutions, such as mobile applications (offline-first).
Acting as a strategic bridge between SEDEC’s requesting units and the contracted software development team, the incumbent will be responsible for refining and structuring the agency’s technological requirements. This involves mapping complex processes, conducting in-depth requirements gathering and analysis, drafting user stories (UX/UI), defining business rules, and establishing rigorous acceptance criteria for the validation of deliverables.
Focusing on the prioritization of critical operational modules (such as Recognition, Response, Prevention, and Contingency Plans), the professional will manage the product backlog, ensuring the scope is clear, functional, and traceable, thereby mitigating risks of rework or architectural flaws. Through continuous monitoring and technical governance, the role ensures that software development fully meets the needs of Brazil's civil protection and defense system, optimizing disaster management workflows at the national level.
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The Information Technology Specialist focused on Project Management is responsible for:
- Supporting the technical coordination of the S2ID 4.0 project regarding IT governance, software project management, and the mapping of SEDEC’s internal processes;
- Acting as a technical and strategic liaison between SEDEC’s requesting units and the contracted software development team, translating business needs into clear system requirements, user stories, and functional prototypes;
- Providing strategic information and periodic reports to Project Managers (UNOPS and SEDEC) regarding project conception, sprint progress, and the technical management of deliverables;
- Reviewing and standardizing the software demand management methodology, establishing rigorous workflows for backlog organization, documentation, and the definition of acceptance criteria;
- Planning and guiding the implementation of structural improvement plans for the system’s various modules (Recognition, Response, Prevention, Contingency Plan) and mobile applications (offline-first);
- Analyzing SEDEC’s technological capabilities and existing infrastructure, supporting the technical feasibility of proposed solutions;
- Coordinating the deployment workflow for technological and process improvements, ensuring traceability, quality assurance (QA), and proper validation of deliverables provided by the software development team;
- Identifying and analyzing architectural connections and data integration between S2ID 4.0 and other SEDEC systems and strategic projects (e.g., Transferegov, Defesa Civil Alerta, among others);
- Advising on technical structuring and knowledge transfer to the relevant General Coordination unit, aiming to ensure technological governance and the long-term sustainability of system maintenance.
Information Technology Strategy, Software Implementation, Technical Analysis
Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organisation. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organisation.
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
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Required
- Master’s or Doctoral degree—preferably in Information Technology, Engineering, Business Administration, Project Management, Education, or a related field with five (5) years of experience; OR
- Bachelor’s degree in the aforementioned fields with seven (7) years of experience.
- Specialization or an extension course relevant to the position is desirable.
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Required
- Experience in developing IT tools or facilitating training sessions, workshops, lectures, or classes related to project management.
- Experience in reviewing Project Management Methodology
- Experience in coordinating the implementation of technological and procedural improvements
- UNOPS does not accept unsolicited resumes.
- UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
- Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
- UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
- UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
- We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
- UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
- UNOPS does not accept unsolicited resumes.
- UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
- Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
- UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
- UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
- We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
- UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
- For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here .
- For more details about the contract types, please click here.
- All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
- It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
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