ICT Specialist

Giga; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

UNOPS in a home-based role seeks an ICT Specialist to strengthen IT governance, modernize the S2ID 4.0 disaster information system, and develop mobile solutions (offline-first). You will bridge SEDEC demand units and the software provider, refining requirements and prioritizing modules for national disaster management.

The position emphasizes back‑log management, QA oversight, and clear acceptance criteria, ensuring sustainable software delivery and alignment with project goals across Brazil,

Qualifications

• Experience developing IT tools or facilitating trainings related to project management.
• Strong ability to map processes, gather requirements and write user stories.
• Knowledge of IT governance and software project delivery methodologies.

Responsibilities

• Support the technical coordination of the S2ID 4.0 project regarding IT governance and software project management.
• Act as liaison between SEDEC requesting units and the contracted software development team.
• Provide strategic information and reports on project conception, sprint progress and deliverables.
• Standardize backlogs, documentation and acceptance criteria for software demands.
• Plan and guide improvements for system modules and mobile apps (offline-first).
• Analyze SEDEC capabilities and infrastructure to support proposed solutions.
• Coordinate deployment workflows, ensuring QA and validation of deliverables.
• Identify data integration connections between S2ID 4.0 and other SEDEC systems.
• Advise on technical structuring and knowledge transfer for long-term maintenance.

Skills

IT strategy

Software implementation

Technical analysis

Education

Master’s or Doctoral degree in IT/Engineering/Business/PM

Bachelor’s degree in IT/Engineering/Business/PM with 7+ years experience

Job description

General Information

• Position Title: ICT Specialist
• Job Category: Information and Communications Technology
• Duty Station(s): Home based
• Seniority Level: Mid Level
• ICS Level: ICT 10
• Contract Type: ICA - LICA - Specialist - Retainer
• Contract Level: LICA 10
• Posting Start Date: 13-Oct-2026
• Posting End Date: 27-Oct-2026
• Duration: 12 meses com possibilidade de prorrogação

Job Highlight

PT

liderar a estruturação de requisitos e a governança tecnológica, atuando como o elo estratégico fundamental entre as áreas da Defesa Civil Nacional e a excelência na atualização de seus sistemas.

*trabalho remoto, a ser realizado com equipamento de informática próprio

EN

Lead the structuring of requirements and technology governance, acting as the key strategic link between National Civil Defense areas and the excellence of their system upgrades.

*remote work, to be performed using personal computing equipment

About the Region

In Latin America and the Caribbean, UNOPS operates across 23 countries, delivering high-impact solutions that drive sustainable development. UNOPS focuses on building and improving resilient infrastructure—including roads, bridges, public facilities, sanitation systems, and housing—to enhance quality of life and foster inclusive growth. UNOPS also supports public health by procuring essential medicines and medical equipment, ensuring broader access to healthcare services. By strengthening institutional capacities, UNOPS promotes transparent, efficient, and equitable public management. As a trusted partner to governments and development stakeholders, UNOPS aligns its interventions with national priorities, helping countries advance the Sustainable Development Goals through practical, results-driven support.

About the Country/Multi-Country Office

Based in Brazil, the UNOPS Southern Cone Multi-Country Office (SCMCO) also oversees operations in Argentina, Paraguay, and Uruguay, supporting national priorities and development goals across the subregion. In Argentina, UNOPS strengthens public institutions by providing technical assistance in planning, procurement, and oversight of infrastructure projects—particularly in public buildings—and building capacity in public procurement, with a focus on technological innovation. In Brazil, where UNOPS has operated since 2012, the office collaborates with UN agencies, financial institutions, and government bodies at all levels to deliver services in health, education, urbanization, social rehabilitation, PPPs, and institutional strengthening. UNOPS has played a key role in responding to the COVID-19 pandemic and currently manages 17 active projects across the country. Its work emphasizes transparency, operational efficiency, and results-driven management while aligning with the strategic and operational needs of its partners. Across the Southern Cone, UNOPS promotes sustainable development by enhancing national capabilities and supporting the delivery of high-impact, inclusive infrastructure.

Job Specific Context

PT

O projeto visa promover o fortalecimento institucional da Secretaria Nacional de Proteção e Defesa Civil (SEDEC), fortalecendo suas capacidades para implementar o Plano Nacional de Proteção e Defesa Civil, aprimorar o marco legal e financeiro nacional, analisar risco de desastres, fortalecer a governança para infraestrutura resiliente e acompanhar obras de recuperação pós-desastre.

O projeto “Fortalecendo a Defesa Civil: Estratégia para a Resiliência” adota uma lógica estruturada de planejamento, com etapas sequenciais claras para sua implementação, visando garantir a efetividade das ações e a realização dos resultados esperados. A estratégia de execução contempla desde o diagnóstico inicial até a entrega dos produtos finais, assegurando o alinhamento entre os objetivos propostos e os resultados alcançados.

EN

The project aims to strengthen the institutional capacity of the National Secretariat for Civil Protection and Defense (SEDEC), enhancing its ability to implement the National Civil Protection and Defense Plan, improve the national legal and financial framework, analyze disaster risks, strengthen governance for resilient infrastructure, and monitor post-disaster recovery works.

The “Strengthening Civil Defense: A Strategy for Resilience” project adopts a structured planning approach with clear, sequential implementation stages, aiming to ensure the effectiveness of actions and the achievement of expected results. The execution strategy covers everything from the initial assessment to the delivery of final outputs, ensuring alignment between the proposed objectives and the results achieved.

Role Purpose

PT

O(a) Especialista TIC desempenha um papel central no fortalecimento das capacidades tecnológicas e operacionais da Secretaria Nacional de Proteção e Defesa Civil (SEDEC), com foco prioritário na modernização do Sistema Integrado de Informações sobre Desastres (S2ID 4.0) e no desenvolvimento de soluções complementares, como aplicativos móveis (offline-first).

Atuando como a ponte estratégica entre as áreas demandantes da SEDEC e a fábrica de software contratada, o(a) ocupante do cargo será responsável por qualificar e estruturar as demandas tecnológicas do órgão. Isso inclui o mapeamento de processos complexos, levantamento e análise profunda de requisitos, elaboração de histórias de usuário (UX/UI), definição de regras de negócio e estabelecimento de critérios de aceite rigorosos para a homologação de entregas.

Com foco na priorização de módulos críticos operacionais (como Reconhecimento, Resposta, Prevenção e Planos de Contingência), o(a) profissional deverá organizar o backlog do produto, garantindo que o escopo seja claro, funcional e rastreável, mitigando riscos de retrabalho ou falhas de arquitetura. Por meio do acompanhamento contínuo e da governança técnica, a função assegura que o desenvolvimento de software atenda plenamente às necessidades da proteção e defesa civil brasileira, otimizando o fluxo de gestão de desastres em nível nacional.

EN

The ICT Specialist plays a pivotal role in strengthening the technological and operational capabilities of the National Secretariat for Civil Protection and Defense (SEDEC), with a primary focus on modernizing the Integrated Disaster Information System (S2ID 4.0) and developing complementary solutions, such as mobile applications (offline-first).

Acting as a strategic bridge between SEDEC’s requesting units and the contracted software development team, the incumbent will be responsible for refining and structuring the agency's technological requirements. This involves mapping complex processes, conducting in-depth requirements gathering and analysis, drafting user stories (UX/UI), defining business rules, and establishing rigorous acceptance criteria for the validation of deliverables.

Focusing on the prioritization of critical operational modules (such as Recognition, Response, Prevention, and Contingency Plans), the professional will manage the product backlog, ensuring the scope is clear, functional, and traceable, thereby mitigating risks of rework or architectural flaws. Through continuous monitoring and technical governance, the role ensures that software development fully meets the needs of Brazil's civil protection and defense system, optimizing disaster management workflows at the national level.

Functions / Key Results Expected

PT

O Especialista em Tecnologia da Informação com foco em Gestão de Projetos é responsável por:

• Apoiar a coordenação técnica do projeto S2ID 4.0 nas atividades de governança de TI, gestão de projetos de software e mapeamento de processos internos da SEDEC;
• Atuar como elo técnico e estratégico entre as áreas demandantes da SEDEC e a fábrica de software contratada, traduzindo necessidades de negócio em requisitos sistêmicos claros, histórias de usuário e protótipos funcionais;
• Fornecer informações estratégicas e relatórios periódicos aos Gerentes de Projeto (UNOPS e SEDEC) sobre a concepção, o andamento das sprints e a gestão técnica das entregas;
• Revisar e padronizar a metodologia de gerenciamento de demandas de software, estabelecendo fluxos rigorosos para organização de backlog, documentação e definição de critérios de aceite;
• Planejar e orientar a condução de planos de melhorias estruturais para os diversos módulos do sistema (Reconhecimento, Resposta, Prevenção, Plano de Contingência) e aplicativos móveis (offline-first);
• Analisar as capacidades tecnológicas e a infraestrutura vigente na SEDEC, apoiando a viabilidade técnica das soluções propostas;
• Coordenar o fluxo de implantação das melhorias tecnológicas e processuais, garantindo a rastreabilidade, a qualidade (QA) e a correta homologação das entregas realizadas pela fábrica de software;
• Identificar e analisar as conexões de arquitetura e integração de dados entre o S2ID 4.0 e outros sistemas e projetos estratégicos da SEDEC (ex: Transferegov, Defesa Civil Alerta, entre outros);
• Assessorar a estruturação técnica e a transferência de conhecimento para a Coordenação-Geral responsável, visando garantir a governança tecnológica e a sustentabilidade a longo prazo da manutenção do sistema.

EN

The Information Technology Specialist focused on Project Management is responsible for:

• Supporting the technical coordination of the S2ID 4.0 project regarding IT governance, software project management, and the mapping of SEDEC’s internal processes;
• Acting as a technical and strategic liaison between SEDEC’s requesting units and the contracted software development team, translating business needs into clear system requirements, user stories, and functional prototypes;
• Providing strategic information and periodic reports to Project Managers (UNOPS and SEDEC) regarding project conception, sprint progress, and the technical management of deliverables;
• Reviewing and standardizing the software demand management methodology, establishing rigorous workflows for backlog organization, documentation, and the definition of acceptance criteria;
• Planning and guiding the implementation of structural improvement plans for the system's various modules (Recognition, Response, Prevention, Contingency Plan) and mobile applications (offline-first);
• Analyzing SEDEC’s technological capabilities and existing infrastructure, supporting the technical feasibility of proposed solutions;
• Coordinating the deployment workflow for technological and process improvements, ensuring traceability, quality assurance (QA), and proper validation of deliverables provided by the software development team;
• Identifying and analyzing architectural connections and data integration between S2ID 4.0 and other SEDEC systems and strategic projects (e.g., Transferegov, Defesa Civil Alerta, among others);
• Advising on technical structuring and knowledge transfer to the relevant General Coordination unit, aiming to ensure technological governance and the long-term sustainability of system maintenance.

Skills

Information Technology Strategy, Software Implementation, Technical Analysis

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organisation. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organisation.

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

PT

Requerido

• Mestrado ou Doutorado, de preferência em Tecnologia da informação, engenharias, administração, gestão de projetos, docência ou área correlata com cinco (5) anos de experiência OU
• Bachelor nas áreas mencionadas com sete (7) anos de experiência.

Desejável

• É desejável especialização ou curso de extensão relevante para o posto.
• É desejável certificação em Gestão de Projetos, de preferência PRINCE 2 Foundations/Practitioner.

EN

Required

• Master’s or Doctoral degree—preferably in Information Technology, Engineering, Business Administration, Project Management, Education, or a related field with five (5) years of experience; OR
• Bachelor’s degree in the aforementioned fields with seven (7) years of experience.

Desirable

• Specialization or an extension course relevant to the position is desirable.
• Project Management certification—preferably PRINCE2 Foundation/Practitioner is desirable.

Experience Requirements

PT

Requerido

• Experiência na elaboração de ferramentas de TI ou facilitação de treinamentos, workshops, palestras ou aulas relacionados à gestão de projetos.

Desejável

• Experiência em revisão da Metodologia de Gerenciamento de Projetos.
• Experiência em coordenar a implantação das melhorias tecnológicas e processuais.

EN

Required

• Experience in developing IT tools or facilitating training sessions, workshops, lectures, or classes related to project management.

Desirable

• Experience in reviewing Project Management Methodology
• Experience in coordinating the implementation of technological and procedural improvements

Language Requirements

• Portuguese – Fluent – Required
• English – Basic – Required
• Spanish – Basic – Required

Additional Information

UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.

UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.

We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.