ICT Business Systems Analyst - Fleet

Stellantis; Auburn Hills (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health & well‑being coverage

Family building benefit

Generous paid time off

retirement savings plans

Income protection & insurance

Company vehicle lease program

Tuition reimbursement

Student loan refinancing programs

Volunteer hours

Job summary

Stellantis seeks an ICT Business Systems Analyst in Michigan to bridge business stakeholders and ICT delivery teams. You will capture needs, translate them into actionable system specifications, and support data‑driven solutions across Aftersales, eCommerce, and related domains.

You will partner with Product Owners and cross‑functional teams to drive enhancements, support backlog refinement, and validate outcomes through UAT and analytics.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 5 years of IT systems experience including Salesforce.
• Proven experience as a Business Analyst in ICT/IT‑driven environments.
• Minimum 3 years of programming experience.
• Strong requirements gathering, documentation, and stakeholder management skills.

Responsibilities

• Bridge business stakeholders with ICT delivery teams to capture needs and translate into system requirements.
• Define and document business rules; support backlog refinement with Product Owners.
• Collaborate with Product Management, Operations, Finance and vendors; facilitate workshops and walkthroughs.
• Coordinate UAT and validation of business outcomes; assist with release readiness and post‑launch support.
• Support data management, identify process gaps, and leverage analytics to drive decisions.

Skills

Requirements gathering

Stakeholder management

Cross-functional collaboration

Analytical thinking

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

The ICT Business Systems Analyst plays a critical role in bridging business stakeholders and ICT delivery teams to ensure business needs are accurately captured, translated into actionable system requirements, and delivered successfully. The role supports digital platforms, operational systems, and data flows across Aftersales, eCommerce, Dealer Experience, Accessories, Pricing, Warranty, Fleet, IAM, and related domains.

The analyst partners closely with Product Owners, business teams, and technical delivery teams to drive system enhancements, improve operational efficiency, and enable scalable, data‑driven solutions that support business growth and customer experience.

Key Responsibilities

Business Requirements & Analysis

• Gather, analyze, and document detailed business requirements for new initiatives, enhancements, and platform improvements.
• Translate business needs into functional specifications, process flows, user stories, and data requirements for ICT delivery teams.
• Define and document business rules.
• Support backlog refinement and prioritization in collaboration with Product Owners.

Stakeholder & Cross‑Functional Collaboration

• Act as the primary liaison between business stakeholders and ICT vendor teams.
• Partner with Product Management, Operations, Finance and external vendors as needed.
• Facilitate workshops, requirement reviews, and solution walkthroughs to ensure shared understanding and alignment.

Solution Design & Delivery Support

• Support solution design by ensuring requirements align with existing platforms, integrations, and data models.
• Coordinate and support User Acceptance Testing (UAT), including test scenario definition, defect triage, and validation of business outcomes.
• Assist with release readiness, documentation, and post‑launch support activities.

Data, Systems & Process Enablement

• Support data management activities.
• Identify process gaps and improvement opportunities across business and system workflows.
• Leverage reporting and analytics to validate requirements, measure outcomes, and support decision‑making.

Continuous Improvement & Innovation

• Contribute to business improvement initiatives, including automation, AI, and data‑driven enhancements where applicable.
• Support standardization of requirements documentation, best practices, and delivery processes across ICT initiatives.

Basic Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• Minimum 5 years of working experience in IT Systems, with experience in Salesforce.
• Proven experience as a Business Analyst within ICT / IT‑driven environments.
• Minimum 3 years programming experience.
• Strong requirements gathering, documentation, and stakeholder management skills.
• Experience working with cross‑functional teams and agile or hybrid delivery models.
• Excellent communication, analytical, and problem‑solving abilities.

Preferred Qualifications

• Experience in Aftersales and/or Fleet.

Our Benefits — Designed With You In Mind

Comprehensive Health & Well‑being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.

Family Building Benefit

We proudly support all paths to parenthood — including fertility and infertility treatments, adoption services, and gestational surrogacy.

Generous Paid Time Off

We believe in work‑life balance. That’s why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We Help You Plan For The Future With

• An employer match on contributions to your 401k, Roth, and Catch‑Up plans.
• An employer contribution, even if you don’t contribute.

Income Protection & Insurance Options

Benefit from both employer‑provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. — supporting the needs of you and your family and ensuring peace of mind.

Company Vehicle Lease Program

Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions.

• Tuition reimbursement.
• Student loan refinancing programs.
• 18 paid volunteer hours each year to make a difference in your community.

And so much more!

When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

EOE / Disability / Veteran