ICS Systems Administrator

BST Global; Tampa (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

BST Global is seeking an ICS Systems Administrator to support deployment and maintenance of our application infrastructure, including on-premises and cloud environments in AWS/Azure, with responsibilities spanning Windows AD, SQL Server, IIS, and monitoring tools. The role collaborates with ICS engineers, Information Services, Product, and Support teams while interfacing with BST Global clients.

Ideal candidates have an AS degree (BS preferred) or equivalent IT experience and at least two years

Qualifications

• AS degree (BS preferred) or equivalent industry experience in computer science, information technology or related field preferred.
• 2 years minimum hands-on experience with IT system administration deployment and maintenance technologies

Responsibilities

• Assist in the deployment, testing, and configuration of on-premises and cloud-based BST Global applications, storage, and server environments
• Provide first- and second-level end-user support for BST Global systems
• Work with team members to conduct root cause analysis and review configurations and deployments
• Ensure BST Global CRM and JIRA are documented and issues resolved or escalated
• Proactively follow up with customers to address concerns
• Manage user accounts in Windows Active Directory and Azure AD
• Ensure cloud systems are available and perform satisfactorily
• Deploy, configure, and manage IIS, SQL Server, and monitoring tools
• Perform related duties as assigned

Skills

Active Directory

Azure AD

Windows Server

SQL Server

PowerShell

Troubleshooting

Documentation

Education

AS degree or equivalent in IT

2 years IT systems admin experience

Tools

JIRA

Azure

SQL Server Tools

Job description

The ICS Systems Administrator is responsible for assisting in the deployment and maintenance of BST Global’s application infrastructure systems internally, on client premises and in the AWS and Azure cloud. This includes virtual machines, data storage, data security, application services, databases, messaging and other infrastructure systems administrator tooling. The position will work with ICS systems engineers as well as the Information Services, Product and Support teams to deploy and maintain multiple BST Global applications. Interaction with BST Global clients is also required.

Essential Functions

• Under immediate supervision, assist in the deployment, testing, and configuration of on-premises and cloud-based BST Global applications, storage, and server operating system environments
• Provide first- and second-level support for end-user issues related to on-premises and cloud-based systems environments where BST Global applications have been deployed
• Work with experienced team members to conduct root cause analysis of issues, review new and existing configurations and deployments, and/or perform unit testing
• Ensure CRM (external client support) and JIRA (internal tasks) are fully documented and resolved or escalated to Development or Product Management
• Proactively follow up with customer issues to ensure customers’ concerns are addressed accurately and promptly
• Assign, manage and delete user accounts, groups and systems in on-premises Windows Active Directory, Azure AD environments or application-specific user management
• Under immediate supervision, ensure BST Global cloud systems are available and perform satisfactorily
• Deploy, configure, and manage applications such as IIS, SQL Server, IT monitoring utilities and other system administration tools
• Perform other related duties as assigned

Team Support/Leadership – Deep commitment to working in and fostering a highly collaborative, innovative, and high-performing product team

• Promote, support, and embody BST Global’s company mission, strategy and values
• Foster a culture of ownership and pride for delivering the highest levels of quality and excellence
• General IT systems management in cloud and on-premises systems
• Microsoft Windows 2012/2016/2019 configuration and maintenance
• Microsoft SQL 2014/2017/2019 configuration and maintenance
• PowerShell and similar scripting utilities
• Good interpersonal, written and oral communication
• General technical documentation
• Ability to present ideas in user-friendly language
• Analysis and problem-solving, with a high aptitude for learning
• Organized, with the ability to prioritize and multi-task

Education or Prior Work Experience

• AS degree (BS preferred) or equivalent industry experience in one of the following areas: computer science, computer engineering, information technology or a related field preferred
• 2 years minimum operational hands-on experience with IT system administration deployment and maintenance technologies

Reports To

Director, Infrastructure and Cloud Services

Number Supervised

0

Travel

0%

Classification

Non-Exempt

Work Environment & Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

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ICS Systems Administrator

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