ICS Sales Specialist

Ipsen, Inc.; Illinois; On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Day-One Benefits

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Job summary

Ipsen is seeking a Customer Service specialist for aftermarket spare parts to process orders and meet customer requirements. You will handle inquiries, quotes, and orders while coordinating with multiple departments to ensure on-time delivery.

Responsibilities include CRM tracking, quote generation, credit checks, and collaboration with global teams to expedite shipments. Some travel to customer sites or trade shows may be required.

Qualifications

• Attention to detail and strong organization in a fast-paced environment.
• Proficient with ERP systems and CRM for order handling and quotes.
• Ability to read blueprints and interpret technical data.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Respond to inquiries for aftermarket spare parts; research histories and use blueprints to identify exact parts.
• Inform customers of pricing, ship dates, delays, and needed information.
• Use CRM to create sales opportunities and manage cases.
• Review purchase orders for acceptance and accuracy.
• Generate quotes and create orders in Syteline ERP.
• Assess credit status with AR and ensure compliance.
• Review order discrepancies and coordinate with Quality to process replacements.
• Collaborate with teams in Germany and Pennsylvania to expedite orders.
• Follow up on opportunities in CRM to drive customer orders.
• Occasional travel to customer sites and trade shows.

Skills

Attention to detail

Organizational skills

Influencing skills

ERP proficiency

CRM experience

Multi-tasking

Effective communication

Blueprint interpretation

Education

High School Diploma or GED

Associates Degree Preferred

Tools

Syteline ERP

CRM software

MS Excel

Job description

Description

Ipsen is a Drug Free Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That’s why we offer:

• Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
• 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
• Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
• Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Summary

Determines customer requirements and processes orders for Ipsen Customer Service (ICS) aftermarket parts in order to satisfy customer requirements.

Essential Duties and Responsibilities

• Respond to customer inquiries in a timely manner for aftermarket spare parts, researching historical data and utilizing blueprints to determine exact replacement parts.
• Informs customer of unit pricing, ship date, anticipated delays and any additional information needed by customer.
• Utilize CRM system to create new sales opportunities and manage existing cases.
• Reviews customer purchase orders to confirm acceptance.
• Generates parts quotes and orders in Syteline ERP system.
• Ascertains credit status of customer, works with Accounts Receivable to resolve credit issues or down payment requirements, and international compliancy.
• Receives and reviews customer order discrepancies.
• Confers with Quality Department to process replacement orders.
• Partners with other departments, including those in Germany and Pennsylvania to expedite or track orders.
• Follows up with customers on open opportunities in CRM and works to generate a customer order.
• Occasional travel to customer sites for consultation and trade shows.

Requirements

Knowledge, Skills and Abilities

• Possess a high attention to detail, good organization skills and influencing skills.
• Possess strong computer skills, with ability to proficiently learn company’s ERP system.
• Ability to multi-task and effectively prioritize workload with competing priorities.
• Ability to adapt quickly to changes and new technology.
• Ability to communicate in a direct, professional manner.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, blueprints and general technical data.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from internal staff, customers and the general public.
• Ability to calculate figures and amounts such as discounts, quantities, percentages.
• Possess the ability to learn technical knowledge about Ipsen parts and equipment.
• Possess strong sales dynamics with ability to cross sell parts.
• Ability to travel as required to customers sites, less than 10% travel requirement.

Education and Experience

• High School Diploma or equivalent GED required.
• Associates Degree, Certificate Program or advanced training preferred.
• Minimum 1 (one) year related experience in sales or spare parts sales, preferably in manufacturing.

Physical/Visual/Mental/ Environmental Factors

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Regularly required to sit and use hands and finger dexterity.

2. Occasionally required to stand, walk, reach with hands and arms.

3. Occasionally required to lift up to 10-20 pounds.

4. Regularly requires close vision, hearing and talking.

5. Exposure to moderate noise level while in the office.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.