ICS Sales Specialist

Ipsen USA; Cherry Valley (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Day-One Benefits

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Job summary

Ipsen USA is seeking a customer service specialist to process aftermarket spare parts orders, respond to inquiries, and manage pricing, shipping, and credit coordination. You will work with the CRM and ERP systems to create opportunities, update orders, and collaborate with cross-functional teams including Germany and Pennsylvania to ensure on-time delivery.

The role requires attention to detail, strong communication, and the ability to travel to customer sites occasionally.

Qualifications

• Detail-oriented with strong organizational skills.
• Able to learn and navigate CRM and ERP systems.
• Capable of multi-tasking and prioritizing workload.
• Effective written and verbal communication; able to present information.

Responsibilities

• Respond to customer inquiries for aftermarket spare parts and determine exact parts using blueprints.
• Inform customers about unit pricing, ship date, delays, and required information.
• Use CRM to create new sales opportunities and manage existing cases.
• Review customer purchase orders for acceptance.
• Generate quotes and orders in the ERP system.
• Assess credit status and coordinate with Accounts Receivable and compliance.
• Handle order discrepancies with customers and coordinate with Quality.

Skills

Attention to detail

Organization

Communication

CRM

ERP system

Multi-tasking

Presentation

Travel readiness

Education

High School Diploma

Associates degree / advanced training

1 year sales or spare parts experience

Tools

CRM system

ERP system

Job description

Description: Ipsen is a Drug Free Workplace

Why You'll Love Working With Us

We believe great benefits shouldn't have to wait. That’s why we offer:

• Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
• 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
• Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
• Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Summary

Determines customer requirements and processes orders for Ipsen Customer Service (ICS) aftermarket parts in order to satisfy customer requirements.

Essential Duties And Responsibilities

• Respond to customer inquiries in a timely manner for aftermarket spare parts, researching historical data and utilizing blueprints to determine exact replacement parts.
• Informs customer of unit pricing, ship date, anticipated delays and any additional information needed by customer.
• Utilize CRM system to create new sales opportunities and manage existing cases.
• Reviews customer purchase orders to confirm acceptance.
• Generates parts quotes and orders in Syteline ERP system.
• Ascertains credit status of customer, works with Accounts Receivable to resolve credit issues or down payment requirements, and international compliancy.
• Receives and reviews customer order discrepancies.
• Confers with Quality Department to process replacement orders.
• Partners with other departments, including those in Germany and Pennsylvania to expedite or track orders.
• Follows up with customers on open opportunities in CRM and works to generate a customer order.
• Occasional travel to customer sites for consultation and trade shows.

Requirements

Knowledge, Skills and Abilities

• Possess a high attention to detail, good organization skills and influencing skills.
• Possess strong computer skills, with ability to proficiently learn company’s ERP system.
• Ability to multi-task and effectively prioritize workload with competing priorities.
• Ability to adapt quickly to changes and new technology.
• Ability to communicate in a direct, professional manner.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, blueprints and general technical data.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from internal staff, customers and the general public.
• Ability to calculate figures and amounts such as discounts, quantities, percentages.
• Possess the ability to learn technical knowledge about Ipsen parts and equipment.
• Possess strong sales dynamics with ability to cross sell parts.
• Ability to travel as required to customers sites, less than 10% travel requirement.

Education And Experience

• High School Diploma or equivalent GED required.
• Associates Degree, Certificate Program or advanced training preferred.
• Minimum 1 (one) year related experience in sales or spare parts sales, preferably in manufacturing.

Physical/Visual/Mental/ Environmental Factors

• Regularly required to sit and use hands and finger dexterity.
• Occasionally required to stand, walk, reach with hands and arms.
• Occasionally required to lift up to 10-20 pounds.
• Regularly requires close vision, hearing and talking.
• Exposure to moderate noise level while in the office.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers