ICS Sales Specialist

Ipsen International Inc; Cherry Valley (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Day-One Benefits

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Job summary

Ipsen International Inc. seeks a customer-focused professional to determine customer requirements and process orders for aftermarket spare parts. You will use CRM to manage cases, prepare quotes in the ERP system, and coordinate with international teams to ensure timely delivery.

The role requires attention to detail, strong communication skills, and the ability to travel to customer sites as needed. A high school diploma and related sales experience are required, with an associates degree or

Qualifications

• High school diploma or GED required; associates degree or certificate preferred.
• Minimum 1 year related experience in sales or spare parts sales, preferably in manufacturing.
• Experience with ERP and CRM systems is highly desirable.

Responsibilities

• Respond to customer inquiries in a timely manner for aftermarket spare parts, researching historical data and utilizing blueprints to determine exact replacement parts.
• Inform customers of unit pricing, ship dates, anticipated delays and any additional information needed by customer.
• Utilize CRM system to create new sales opportunities and manage existing cases.
• Review customer purchase orders to confirm acceptance.
• Generate parts quotes and orders in Syteline ERP system.
• Assess customer credit status and coordinate with Accounts Receivable on credit issues or down payments.
• Coordinate with Quality Department to process replacement orders.
• Collaborate with teams in Germany and Pennsylvania to expedite or track orders.
• Follow up with customers on open opportunities in CRM and work to generate orders.
• Occasional travel to customer sites for consultation and trade shows.

Skills

Attention to detail

ERP systems

CRM experience

Communication

Multi-tasking

Blueprint reading

Education

High School Diploma or GED

Associates Degree / Certificate

Job description

Ipsen is a Drug Free Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That's why we offer:

• Day-One Benefits - Enjoy our full benefits package starting your very first day-no waiting period required.
• 401(k) with Company Match - We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
• Paid Time Off - Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
• Tuition Reimbursement - We support your growth. Advance your education and career with our tuition assistance program

Summary

Determines customer requirements and processes orders for Ipsen Customer Service (ICS) aftermarket parts in order to satisfy customer requirements.

Essential Duties and Responsibilities

• Respond to customer inquiries in a timely manner for aftermarket spare parts, researching historical data and utilizing blueprints to determine exact replacement parts.
• Informs customer of unit pricing, ship date, anticipated delays and any additional information needed by customer.
• Utilize CRM system to create new sales opportunities and manage existing cases.
• Reviews customer purchase orders to confirm acceptance.
• Generates parts quotes and orders in Syteline ERP system.
• Ascertains credit status of customer, works with Accounts Receivable to resolve credit issues or down payment requirements, and international compliancy.
• Receives and reviews customer order discrepancies.Confers with Quality Department to process replacement orders.
• Partners with other departments, including those in Germany and Pennsylvania to expedite or track orders.
• Follows up with customers on open opportunities in CRM and works to generate a customer order.
• Occasional travel to customer sites for consultation and trade shows.

Knowledge, Skills and Abilities

• Possess a high attention to detail, good organization skills and influencing skills.
• Possess strong computer skills, with ability to proficiently learn company's ERP system.
• Ability to multi-task and effectively prioritize workload with competing priorities.
• Ability to adapt quickly to changes and new technology.
• Ability to communicate in a direct, professional manner.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, blueprints and general technical data.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from internal staff, customers and the general public.
• Ability to calculate figures and amounts such as discounts, quantities, percentages.
• Possess the ability to learn technical knowledge about Ipsen parts and equipment.
• Possess strong sales dynamics with ability to cross sell parts.
• Ability to travel as required to customers sites, less than 10% travel requirement.

Education and Experience

• High School Diploma or equivalent GED required.
• Associates Degree, Certificate Program or advanced training preferred.
• Minimum 1 (one) year related experience in sales or spare parts sales, preferably in manufacturing.

Physical/Visual/Mental/ Environmental Factors

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Regularly required to sit and use hands and finger dexterity.

2. Occasionally required to stand, walk, reach with hands and arms.

3. Occasionally required to lift up to 10-20 pounds.

4. Regularly requires close vision, hearing and talking.

5. Exposure to moderate noise level while in the office.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

Equal employment opportunity, including veterans and individuals with disabilities.