ICQA Area Manager II

Amazon; Phoenix (AZ); On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon is seeking an ICQA Area Manager to lead its Inventory Control and Quality Assurance team in a high-velocity fulfillment center. You will own safety actions, count accuracy, audits, shift planning, and program delivery while driving continuous improvements to inventory integrity and customer experience.

You will collaborate with regional leaders, Loss Prevention, and operations to develop talent, reduce turnover, and implement policy adherence across shifts.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon (blue badge/FTE) experience.
• Able to work a flexible schedule including weekends, nights, and/or holidays.
• Strong communication in English, verbally and written.

Responsibilities

• Own safety actions and SOX-aligned compliance for ICQA, including reporting and corrective actions.
• Manage ICQA counts, productivity, and audit metrics per network strategies.
• Plan shifts using roster guidelines and daily execution to budget.
• Deliver PXT programs like ADAPT, Connections, Thrive for your shift.
• Identify defect opportunities and drive actions to improve quality and inventory integrity.
• Support regional and network-wide quality strategies and drive improvements.
• Review customer complaints and defect data to create action plans.
• Coach and develop ICQA team members and set monthly growth plans.

Skills

Performance management

Communication in English

Leadership

Problem solving

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

MS Office

Excel

Data analysis tools

Program management tools

Job description

Job ID: 10507468 | Amazon.com Services LLC

Do you aim to have a dynamic impact on the world?

Are you up for creating solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession

Key job responsibilities

Your Role and Responsibilities in the ICQA Team:

• Own the implementation of network and FC safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates
• Own ICQA count, productivity, and audit execution goals (% to RO, records cleaned, direct count, ICQA unproductive time, cycle count accuracy, SBC UPH, CC UPH, Amnesty find rate, WAVE compliance) in accordance with network count strategies, ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership
• Conduct shift planning, adherence to FCLM27 roster management and daily execution to the ICQA spend plan
• Deliver PXT required programs; including ADAPT feedback, Connections, Thrive for your shift
• Deep dive, identify and create actions for inbound and outbound defect injection opportunities to the operations management team and measure quality, inventory integrity, and accuracy to meet FC level quality goals (IRDR, GUV, NUV, Dwelling Inventory, Gross Adjustments, FC concessions, Concessions Missorts, Net Damages)
• Support and implement actions for directed Regional, and Network-wide quality strategies
• Review and analyze customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
• Drive process improvements and develop the ICQA team’s ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Appraise the performance of team members; developing, rewarding and coaching employees, specifically creating monthly career growth actions for the ICQA Process Assistants

Your Role and Responsibilities in your FC and within Operations:

• Adhere to the roles and responsibilities as per the Quality RACI
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
• Gain expertise in key fulfillment center process paths, as well as exception handling; we need you to ensure that process discipline is adhered to across all shifts and departments
• Support deep dive, root cause, action plan creation and alignment, and then own the mechanism to support/hold other departments accountable to delivering on the plan. When conflicts arise, proactively communicate barriers and partner cross functionally to resolve barriers so that action plans are achieved.
• Liaise with Inbound and Outbound Area Managers and Operations Managers to support the communication of all policies related to process compliance, drive continuous improvement through removing obstacles, i.e setting area readiness standards
• Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
• Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Strong communication in English, verbally and written.

Preferred Qualifications

• A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment
• Able to swiftly pick up new software systems, data analysis tools, and program management tools
• Bachelor’s Degree from an accredited university or equivalent experience in operations management
• Fluent user of the entire MS Office suite, especially Excel
• Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence
• Proven ability to influence, with varying levels of seniority, within an organization
• Strong communication in English, verbally and written.
• Strong analytical abilities, including proficient mathematical and data analysis skills
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Phoenix - 70,000.00 - 90,900.00 USD annually