ICMS Case Manager- Project Base

St. Joseph Center; Los Angeles (CA); On-site; USD 42,120 - 51,480; Full time

Benefits offered by this job

Flexible hours

Excellent benefits package

Bilingual/bicultural background preferred

Job summary

An established industry player dedicated to supporting low-income and homeless individuals is seeking a compassionate Case Manager. In this role, you will work collaboratively with a team of social service professionals to provide high-quality case management services, assisting clients in their transition to stable housing. You will develop professional relationships, conduct home visits, and implement individualized service plans that address various needs, including housing stability and independent living skills. Join this mission-driven organization and make a meaningful impact in the lives of those in your community while enjoying a supportive work environment and excellent benefits.

Qualifications

• 1-2 years experience with vulnerable populations required.
• Bachelor's degree in social work or related field preferred.

Responsibilities

• Provide high-quality case management services to clients.
• Assist clients in navigating housing applications and services.
• Develop individualized service plans for clients.

Skills

Bilingual fluency in Spanish

Excellent organizational skills

Communication skills

Knowledge of housing market

Experience with Harm Reduction

Motivational Interviewing

Critical Time Intervention

Housing First approach

Education

Bachelor’s degree in social work

Related field education

Tools

MS Office Suite

Internet browsers

Job description

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs. The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet. St. Joseph Center serves approximately 6,000 individuals annually.

Job Description

Job Summary

The Case Manager works as a team member with several social service professionals and paraprofessional staff ensuring the delivery of quality care in accordance to the rules and regulations established, as well as adhering to the mission of St. Joseph Center.

Essential Duties & Responsibilities

The Case Manager’s key areas of responsibility include:

• Provide high quality on-site case management services to residents of specific housing projects. Serve as the central point of contact for clients as they navigate the transition from “person experiencing homelessness” to “tenant living within the community”.
• In conjunction with the housing program manager and other case management staff, evaluate individuals/families for permanent housing. Assist individuals/families to establish eligibility for subsidized housing including the collection of all required documents and completion of all applications.

Essential Duties:

• Develop professional relationships with clients and maintain a caseload of project based and/or tenant based participants, conducting regular face-to-face case management sessions.
• Assist with the preparation of forms and any other documentation required for initial housing voucher approval with the Housing Authority (HACLA, LACDA, Brilliant Corners), including annual recertification thereafter.
• Project based Case Managers will conduct regular on-site office hours at assigned property.
• Conduct initial home visits upon a new tenant lease-up and ongoing quarterly home visits, or more often as determined by need.
• Conduct ongoing monthly case management sessions to housed individuals/families to monitor clients’ progress and to provide appropriate community referrals. This includes referrals to any needed services including health, mental health, education, and vocational training, serving as an advocate or liaison to other organizations on behalf of the client when needed.
• Provide education on topics pertaining to successful housing retention, decrease social isolation, and prevent relapse risks. This includes setting up and transporting clients on various field trips out into the community.
• Support clients in the development of independent living skills including money management and budgeting, housekeeping, nutrition and food preparation, social/recreational activities, and job training/placement (when appropriate) that will help them maintain independent living.
• Develop and implement an individualized service plan, in collaboration with each participant emphasizing coordinated strategies for addressing short and long-term housing needs, financial stability, educational, mental health, substance abuse issues, relapse prevention, medication management, vocational training, immigration, legal issues, and any other risk factors that could impede permanent housing of self-sufficiency.
• Assist clients with maintaining medication and treatment regimens including accompanying/transporting clients to appointments in the community with health, mental health, and other care providers.
• Utilize a harm reduction, client focused and strengths based model.
• Ensure case notes are entered into the Homeless Management Information System (HMIS) within 48 hours of completing a direct case management service with client, submit notes for review by program manager weekly.
• Manage client file organization, ensure appropriate forms are updated as required.
• Respond to urgent requests for assistance from clients or landlords.
• Provide new resident orientation as required.
• Develop close working relationships with all collaborating agencies, including property management and landlords.
• Participate in all meetings with collaborative agencies, and other community meetings as directed.

Qualifications

Knowledge, Skills & Abilities:

• Bilingual fluency in Spanish language preferred not required.
• Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent organizational skills and the capability to work in a fast paced environment.
• Strong knowledge of housing market, housing programs and resources. Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.

Experience:

• One to two years’ experience providing services to highly vulnerable populations.

Education:

• Bachelor’s degree from an accredited college or university in social work, human services or a related field; a combination of education and experience may be substituted.

Direct Reports:
This position has no direct supervisory responsibilities.

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations:

• Valid California Class C Driver License is required to carry out essential job-related functions.
• Valid automobile liability insurance.

Travel Requirements:

• Ability to drive to various locations as needed to fulfill essential job related duties.

Additional Information

Status: Full time/Exempt
Salary: Starting at $46,800
Employment with St. Joseph Center is contingent on completion of satisfactory background check.
The position requires an ability to work flexible hours including some early morning, evenings. A bilingual/bicultural background is a plus. Excellent Benefits package available.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran.