ICMS Case Manager

Linc Housing Corporation; Long Beach (CA); On-site; USD 32,635 - 38,393; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Life insurance

Long term disability coverage

Job summary

Linc Housing Corporation is seeking a full-time Case Manager in Long Beach, CA, to support individuals who have experienced homelessness. This position involves working closely with other agencies and providing essential services tailored to meet the needs of clients with chronic medical conditions.

The successful candidate will have strong psychosocial assessment skills, relevant experience, and the ability to collaborate across various sectors. Benefits include medical, dental, vision, and a 401(k) plan.

Qualifications

• 2+ years of experience with homeless individuals, especially with mental illness or substance addictions.
• Ability to implement housing-first principles and manage case management tasks effectively.
• Strong oral and written communication skills are essential.

Responsibilities

• Work closely with referring agencies like VA and local Housing Authorities.
• Provide strength-based case management and service coordination services.
• Develop and maintain rapport with community partners.

Skills

Psychosocial assessment skills

Critical thinking

Communication skills

Organizational skills

Flexibility in scheduling

Education

Relevant education and experience in case management

Tools

MS Word

Excel

PowerPoint

Job description

Job Details

Location: Long Beach, CA 90813
Position Type: Full Time
Salary Range: $23.69 - $27.87 per hour
Job Shift: Day
FLSA Status: Non-exempt
Property Focus: This position works with people who have experienced homelessness. It is a full-time position working in Long Beach.

All staff who work directly with residents undergo background checks and fingerprinting.

Benefits

• Medical, Dental, Vision
• 401(k) with match
• Life insurance
• Long term disability coverage
• Medical and dependent care FSA

Position Summary

The Case Manager position for Linc Housing will be part of the Intensive Case Management Services team that will work with formerly homeless individuals with chronic medical conditions and co‑occurring disorders. The role reports directly to the Senior Case Manager of ICMS and is responsible for coordinating services utilizing best practices such as motivational interviewing, harm reduction, critical time intervention, and stages of change. The sole function of Linc Housing’s Intensive case management services program is to mitigate the risk of individuals losing their housing by enhancing their ability to problem‑solve, use effective coping skills, and self‑coordinate care. In addition, the Case Manager will work closely with families, including children, and a variety of partners such as property management, housing locators, third‑party service providers, and other Linc staff.

Essential Functions

• Work closely with referring agencies such as the VA and local Housing Authorities.
• Assist with paperwork required for lease‑up process.
• Collaborate productively with Linc staff, VA staff, and property managers.
• Develop and maintain rapport with community; establish connections to mental health, substance abuse, employment, health, housing retention, and other needed services.
• Provide strength‑based case management and service coordination services designed to assist with reaching treatment plan goals.
• Manage and facilitate the community collaborative.
• Formulate a plan of intervention acceptable for the resident; proactively facilitate adjustments in the care plan or services when necessary to promote enhanced outcomes.
• Learn and maintain knowledge of community agencies and procedures, along with any modifications to those procedures.
• Provide programs and support groups that promote good physical and mental health, positive social development, and strong academic performance for residents of all ages.
• Provide interventions and crisis management services as needed.
• Conduct individual, group, assessment, support sessions and residential programs for all residents.
• Attend scheduled team meetings and trainings.
• Report abuses as mandated reporter.
• Attend appointments with clients monthly and as needed.
• Maintain and submit time sheets, mileage logs, data reports, and other required documentation accurately and in a timely fashion.
• Provide coverage for programs which occur occasionally during evening and weekend hours.

Knowledge, Skills & Abilities

• Well‑developed psychosocial assessment and intervention skills.
• Basic computer knowledge; proficiency with MS Word, Excel, and PowerPoint.
• Flexibility regarding scheduling and prioritizing tasks.
• Critical thinking, good judgment, organizational and record‑keeping skills.
• Implementation of housing‑first principles with motivational interviewing, critical time intervention, harm reduction, and trauma‑informed care strategies.
• Experience with Permanent Supportive Housing Models.
• Superior writing and communication skills.
• Understanding of HMIS (Homeless Management Information System).
• Proficiency with personal computers and related software applications.
• Superior at completing intake, assessments, and service plans; maintaining documentation including progress notes for every contact.
• Experience with maintaining compliance with HIPAA policies and practices.
• Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other departments, residents, property management, city staff, program partners, key stakeholders, and the public.

Abilities

• Implement and manage day‑to‑day tasks related to intensive case management services.
• Attend local appointments with clients as required.
• Work with single individuals and families.
• Ensure treatment plan goals are being met or updated as needed.
• Manage multiple priorities in a fast‑paced environment.
• Provide services with dignity and in a non‑judgmental manner.
• Work independently as well as part of a team.
• Facilitate life skills and other support groups.
• Communicate via email, telephone, and in writing on a frequent basis.
• Work a flexible schedule, including evenings and weekends; travel to sites up to 50% of the time.
• Demonstrate cultural sensitivity in working with multiracial and multilingual communities.

Education and Experience Requirements

• A combination of education and related experience may substitute for degree requirements.
• Relevant case management experience or experience with mental health services, substance use/co‑occurring disorder, or with vulnerable populations providing intensive case management; experience working with veterans and their families a plus.
• At least two years of experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Strong oral and written communication skills.
• Experience working in a crisis setting and ability to respond appropriately in an emergency.

Physical Demands / Working Conditions

• Work performed in an office environment and in the community, requiring the ability to quickly adjust to changing priorities.
• Frequent standing, walking, reaching with arms and hands, climbing, balancing, twisting, leaning, moving from location to location, stooping, kneeling, crouching or crawling, and sitting while using a keyboard.
• Travel by various modes of private and commercial transportation within the region may be required.
• Work environment typically in a recreational room or common area; noise level is usually moderate but may vary.
• Must be physically capable of climbing, standing and lifting at least 10 pounds.

The statements contained in this position description reflect general details as necessary to describe the primary functions of this position, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all‑inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.