ICMS Case Manager - Flower

The People Concern; Glendale (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Job summary

The People Concern is seeking an ICMS Case Manager in Los Angeles to support housing stability for clients experiencing homelessness using harm reduction and trauma-informed care. You will manage a caseload, coordinate with DMH and DHS, and help clients access benefits and services to achieve permanent housing.

This on-site role requires strong organizational skills, collaboration with multidisciplinary teams, and commitment to client-centered outcomes.

Qualifications

• High School Diploma or GED required; CA Driver's license and reliable vehicle.
• Willing and able to transport Clients in your personal vehicle.
• Able to work in a harm reduction model with Clients facing multiple barriers.
• Bachelor's degree preferred; or 2+ years' experience with homeless individuals.

Responsibilities

• Maintain a caseload of approximately 20 high-acuity Clients for intensive case management.
• Develop relationships with Clients to promote independence and health.
• Collaborate with DMH and DHS programs to coordinate treatment.
• Engage Clients with harm reduction and trauma-informed principles.
• Complete biopsychosocial assessments and guide treatment planning.
• Coordinate appointments, transportation, and benefits applications.
• Maintain confidentiality and accurate documentation.

Skills

Case management

Education

Bachelor's degree

High School Diploma or GED

Job description

ICMS Case Manager

Reports to: Program Manager
Program: 1603-Housing Retention
Department: Permanent Housing
Location: Flower - 1411 Flower St, Los Angeles, CA 90015
Setting: 100% Onsite
Schedule: Monday - Friday, 8:00am - 4:30pm
Status: Full-time/Non-Exempt/Non-Management
Openings: 1
Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.

Essential Duties and Responsibilities

• Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity).
• Develop relationships with Clients with a focus on facilitating independence and maintenance of Improved physical and mental health.
• Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients' treatment team.
• Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries.
• Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
• Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
• Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
• Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
• Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
• Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
• Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
• Communicate effectively with property managers and other third party partners.
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.
• Adapt workload as directed by supervisor in response to funder expectations.
• Other duties, as assigned.

Qualifications

• High School Diploma or GED or Equivalent
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.

Preferred Qualifications

• Bachelor's degree preferred; or a minimum two (2) years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Demonstrated knowledge of case management

Work Environment

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

Benefits

Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.