Ice Technician Supervisor

ASM Global-SMG; United States; On-site; USD 43,000 - 58,000; Full time

Job summary

Legends Global in Ontario, CA, seeks an Ice Technician Supervisor to oversee ice operations for AHL games, practices, and events, ensuring top-quality playing surfaces. The role leads a team of ice technicians and coordinates with facilities and event teams to maintain high standards year-round.

The position requires extensive ice maintenance experience, strong leadership, and knowledge of refrigeration systems, with a focus on safety and operational efficiency during demanding schedules.

Qualifications

• 5-10 years of professional ice maintenance experience.
• Minimum of 3 years supervising an ice operations team.
• Extensive knowledge of AHL/NHL ice standards and arena operations.
• Experience operating and maintaining Olympia and/or Zamboni ice resurfacing equipment.
• Knowledge of refrigeration systems, HVAC, dehumidification, and ice-making processes.
• Ability to work nights, weekends, holidays, and extended hours during NHL season and special events.

Responsibilities

• Lead all daily ice operations for AHL games, practices, public skating, and special events.
• Maintain AHL-caliber ice conditions through resurfacing, edging, painting, flooding, chipping, and temperature management.
• Operate and maintain Zamboni ice resurfacing equipment safely and efficiently.
• Manage arena ice refrigeration systems, brine/glycol temperatures, humidity readings, and overall environmental monitoring.
• Coordinate the ice-side of conversions between hockey, soccer, basketball, concerts, and other events while protecting the integrity of the ice floor.
• Develop preventative maintenance schedules for all ice maintenance equipment and coordinate repairs.
• Supervise, train, and evaluate Ice Technicians and Ice Crew members.
• Maintain inventory of paint, water treatment, Zamboni blades, tools, and operational supplies.
• Monitor weather conditions and building environmental systems to optimize ice quality year-round.
• Collaborate with AHL officials, team personnel, coaches, and league representatives to ensure playing surface compliance.
• Ensure compliance with OSHA regulations, environmental standards, and organizational safety policies.
• Assist with emergency response and after-hours facility operations as needed.
• Prepare operational ice reports, maintenance logs, and equipment documentation.
• Provide leadership and direction for the Ice Operations team.
• Foster a culture focused on safety, accountability, teamwork, and continuous improvement.

Skills

Ice maintenance experience

Supervisory experience

Leadership

Ice quality control

Education

High School Diploma or GED

C.I.T. Certification

Tools

Olympia/Zamboni ice resurfacing equipment

Job description

Position Title: Ice Technician Supervisor Department: Facilities Reports To: Facilities Manager Compensation: $36.25 /hr Classification: Full Time, Non-Exempt

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Position Summary: The Ice Technician Supervisor is responsible for the overall quality, safety, and performance of the ice surface within a professional AHL arena. This position oversees all aspects of ice installation, maintenance, and removal while leading a team of ice technicians to ensure world-class playing conditions for AHL games, practices, special events, and community programming. The Ice Technician Supervisor works closely with the Facilities Manager on hockey operations, event operations, ice plant engineering, and equipment management to maintain the highest standards of ice quality and operational efficiency. Please note that the Toyota Arena employees are covered by a collective bargaining agreement with Unite Here Local 11, and a condition of employment is a union membership.

Essential Job Functions:

• Lead all daily ice operations for AHL games, practices, public skating, and special events.
• Maintain AHL-caliber ice conditions through resurfacing, edging, painting, flooding, chipping, and temperature management.
• Operate and maintain Zamboni ice resurfacing equipment safely and efficiently.
• Manage arena ice refrigeration systems, brine/glycol temperatures, humidity readings, and overall environmental monitoring.
• Coordinate the ice-side of conversions between hockey, soccer, basketball, concerts, and other entertainment events while protecting the integrity of the ice floor.
• Develop preventative maintenance schedules for all ice maintenance equipment and coordinate repairs.
• Supervise, train, and evaluate Ice Technicians and Ice Crew members.
• Maintain inventory of paint, water treatment, Zamboni blades, tools, and operational supplies.
• Monitor weather conditions and building environmental systems to optimize ice quality year-round.
• Collaborate with AHL officials, team personnel, coaches, and league representatives to ensure playing surface compliance.
• Ensure compliance with OSHA regulations, environmental standards, and organizational safety policies.
• Assist with emergency response and after-hours facility operations as needed.
• Prepare operational ice reports, maintenance logs, and equipment documentation.
• Provide leadership and direction for the Ice Operations team.
• Foster a culture focused on safety, accountability, teamwork, and continuous improvement.
• Develop standard operating procedures and training programs.
• Lead ice operations conversions including laying and removal of carpet runners and building of pre/post-game locker rooms.
• Assist coordination of staffing levels based on arena schedules and event demands.
• Maintain ice thickness between 1.0 and 1.5 inches per AHL player safety standards and arena efficiency.

Education or Equivalent Experience:

Required:

• 5-10 Years of professional ice maintenance experience.
• Minimum of 3 years supervising and ice operations team.
• Extensive knowledge of AHL/NHL ice standards and arena operations.
• Experience operating and maintaining Olympia and/or Zamboni ice resurfacing equipment.
• Knowledge of refrigeration systems, HVAC, dehumidification, and ice-making processes.
• Strong mechanical and troubleshooting skills.
• Ability to work nights, weekends, holidays, and extended hours during NHL season and special events.

Desirable:

• Valid C.I.T. Certification from the U.S. Ice Rink Association or ORFA.
• Experience working in an NHL, AHL, NCAA, Division 1, or major ice event venue.
• Refrigeration or HVAC certification.
• OSHA 10 pr OSHA 30 certification.
• CPR/AED and First Aid certification.
• License/Certificate: Valid California Driver’s License.
• High School Diploma or GED.

Knowledge/Abilities/Skills:

• Expert understanding of ice science and environmental controls.
• Strong leadership and employee development skills.
• Excellent communication and organizational abilities.
• Ability to make critical operational decisions under tight event timelines.
• Proficiency with computerized maintenance management systems (CMMS).
• Working knowledge of building automation systems (BAS).
• Strong problem-solving and preventative maintenance mindset.

Skills Required:

• Manage many projects simultaneously.
• Maintain knowledge of leading technical advancements and their application to the Toyota Arena.
• Relate technical information to non-technical individuals.
• Communicate effectively, both verbally and in writing.
• Establish and maintain effective working relationships with clients, employees, peers, and the public.
• Operate modern office equipment including computer, fax, phone, and copy machine.
• Operate a motor vehicle.
• Operate additional equipment, such as forklift, boom lift, electric carts, radio devices, etc.

Physical and Environmental Requirements:

Tasks are performed with moderate supervision without assistance for 40% of the workday; pushing and pulling doors open, lifting, stooping, bending and lifting at least 50 lbs. Walking for long distances for more than 50% of workday. This position may require work inside or outside of the building, as needed by events. Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Employees may be scheduled to work until 12:00am or later. Must be able to pass the background. Employee should use precautions & follow safety guidelines.

Recruiter- Legends Global- Toyota Arena 4000 E Ontario Center Parkway Ontario, CA. 91764

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact [phone] for further assistance.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.