Ice Rink and Concession Attendant

City of Monona; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

The City of Monona is seeking a friendly rink attendant for RiverRink outdoor ice skating and Below Deck concession stands. Responsibilities include greeting guests, collecting admission, handling cash, assisting with skate rentals, and keeping the concession area clean and orderly.

The role requires excellent customer service, basic arithmetic for cash handling, and the ability to work flexible hours, including nights and weekends. No benefits are available for this position.

Qualifications

• Must be at least 14 years of age.
• Must have experience in cash handling, including knowledge of basic addition and subtraction.
• Must be willing to work flexible hours including nights and weekends.

Responsibilities

• Greet patrons and assist at the admission stand; check season passes and collect fees.
• Supervise the concession stand and enforce rules for safe, orderly conduct.
• Assist patrons with skate rental needs and answer questions.
• Provide directions and respond to emergencies; report issues to supervisor.
• Maintain cleanliness of the concession stand and surrounding areas; perform light snow cleanup.
• Operate cash register, accept payments, and make change; manage the cash drawer.
• Take concession orders and prepare, store, and serve food per health regulations.

Skills

Customer service

Cash handling

Communication

Flexible hours

Tools

Cash register operation

Job description

Description and Terms of Employment

The attendant at the City of Monona's RiverRink outdoor ice skating rink (and Below Deck indoor concession stand) is responsible for greeting patrons and guests in a friendly and courteous manner, daily maintenance and upkeep of the concession stand facility, accepting admission, rentals and concession payments, and distributing food and beverages to customer orders.

Duties and Responsibilities

The following duties are normal for the position. These are not to be construed as exclusive or all-inclusive; other duties may be required and assigned.

• Perform various activities at the admission stand including, but not limited to, greeting and assisting patrons; checking season passes to ensure they are being utilized by authorized individuals; collecting fees for admittance; and maintaining records of patrons entering the facility.
• Supervise the Below Deck Concession Stand by enforcing rules and maintaining safe, orderly conduct.
• Assist patrons with ice skate rental needs.
• Provide direction in the event of an emergency.
• Perform general maintenance such as shoveling or sweeping light snow off walkways and general cleaning of the Below Deck Concession Stand.
• Provide verbal and written reports to the recreation supervisor and maintenance crew.
• Report acts of vandalism and/or equipment needing repair.
• Perform various activities at concession stand including, but not limited to, opening and closing the stand at designated times and maintaining the cash drawer.
• Operate cash register; accept payments and make accurate change.
• Take concession orders; prepare, store and serve food in accordance with established health regulations; assist in maintaining order while individuals wait to purchase admissions and/or concessions.
• Operate various concession equipment, appliances and utensils; ensure that equipment and utensils are in proper working order.
• Attend staff meetings and participate in employee training sessions as required.

Qualifications

• Must be at least 14 years of age
• Must have experience in cash handling, including knowledge of basic addition and subtraction
• Must be willing to work flexible hours including nights and weekends

Knowledge and Abilities

• Excellent customer service skills
• Must be able to move frequently around the workspace during each shift
• Ability to carry out assigned tasks with minimal supervision
• Knowledge of and ability to utilize proper telephone etiquette
• Must be able to effectively communicate with the general public and staff
• Must be able to operate a cash register and various food preparation machines
• Must be able to retrieve skates from shelves at various heights, from shoulder level to ankle level
• Must be able scoop ice cream from a floor freezer

No benefits are available for this position.

01

Are you 14 years old or older, or will you be 14 by Nov. 1, 2026?

02

Do you have any food service experience (working in a concession stand, restaurant, cafeteria, etc.)? If yes, please describe.

03

Do you have any experience in cash handling? If yes, please describe.

04

This position requires someone who is friendly, comfortable initiating conversations, and enjoys engaging with customers. Can you share examples of how you've started conversations to build rapport with customers in past roles?

05

Please describe your work availability. For instance, "I can work weekdays after 4 pm, and I am available for all shifts on weekends."

06

Are you a returning employee? If not, did another employee refer you to this position? If so, what is their name?

• Required Question