Ice Cream Canada CD, Associate Operations Manager

Unilever France; California (MO); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading ice cream company is searching for an Associate Operations Manager to oversee back-end operations and support customer development. The ideal candidate will implement process improvements, manage data reporting, and ensure operational efficiency while leading initiatives within a diverse and inclusive culture. The position provides opportunities for growth and career development in a dynamic environment focused on innovation and sustainability.

Benefits

Top Notch Employee Benefits

Career Development Programs

Focus on Sustainability

Qualifications

• 5+ years of experience in cross-functional roles, preferably in CD, SC, IT, or Operations.
• Ability to collaborate with third-party stakeholders and challenge the status quo.
• Entrepreneurial mindset to quickly adapt to new subjects.

Responsibilities

• Develop and implement processes for operational efficiency.
• Ensure accuracy of POS data across retailers.
• Lead data collection and reporting across all data platforms.

Skills

Critical Thinking

Attention to Detail

Collaboration

Communication

Education

Bachelor's degree in Supply Chain, Industrial or Computer Engineering, Business, Marketing

Tools

SAP APO

SAP ECC

PowerBI

Job description

Looking for Your Dream Job?

Join Our Ice Cream Team!

Job Title: Ice Cream Canada CD, Associate Operations Manager

Location: Remote - Toronto, Canada

Terms & Conditions: Full Time

If you want to work for a global, leading Ice Cream company with €7.9bn Turnover in 2023, come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as part of the 1 trillion snacking and refreshment industry, growing rapidly. We have strong brand equities: 5 of the top 10 selling brands including Wall’s, Magnum, Ben & Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, planned for separation from Unilever by November 2025.

Ice Cream has distinct characteristics from Unilever’s other businesses, and its growth potential will be better realized under a different ownership structure. We are committed to developing talent and fostering a diverse and inclusive culture. You will have opportunities for career growth and exploration within the new organization. Your development is a priority for us, and we are dedicated to supporting your growth journey as we build the future of our Ice Cream division together.

JOB PURPOSE:

The role is the “Nerve Centre,” ensuring smooth back-end support for day-to-day operations, systems, technology, and processes.

The CD Operations Manager is responsible for efficient back-end operations to support customer development. The key deliverable is to implement and drive CD operational processes, tools, and systems in coordination with cross-functional stakeholders.

KEY RESPONSIBILITIES:

• Develop, streamline, and implement processes and procedures for standardized, effective, and efficient operations.

• Understand customer data and POS management strategy in relation to category management, finance, and marketing business cases.

• Ensure accuracy of POS data across retailers for precise data analysis.

• Lead data collection and reporting across all data platforms to drive insights and business performance.

• Connect external data environments with internal reporting tools such as PowerBI dashboards.

• Streamline data across platforms to improve efficiency and visibility for decision-making.

• Drive digitization of key CD processes like new customer creation and inquiries.

• Support KPI monitoring, reporting, and maintain internal databases based on best practices.

• Maintain sales and customer order data across the portfolio.

• Troubleshoot and resolve issues related to TPO and TPM systems, connectivity to ERP, GS1, and Master Data Management.

WHAT YOU NEED TO SUCCEED:

• Bachelor's degree in Supply Chain, Industrial or Computer Engineering, Business, Marketing, or related fields.

• 5+ years of experience in cross-functional roles, preferably in CD, SC, IT, or Operations.

• Ability to collaborate with third-party stakeholders and challenge the status quo.

• Entrepreneurial mindset to quickly adapt to new subjects.

• Attention to detail, critical thinking, organization, and time management skills.

• Strong skills in SAP APO, SAP ECC, EDI, Data & Analytics, and PowerBI.

• Excellent communication and interpersonal skills.

LEADERSHIP:

• PERSONAL MASTERY: High standards, emotional intelligence, feedback management, empathy.

• PASSION FOR HIGH PERFORMANCE: Motivating results, accountability, speed.

• PURPOSE & SERVICE: Humility, leadership as service.

• BUSINESS ACUMEN: Creating sustainable growth through collaboration and change.

Join the Ice Cream team now! We offer:

• Meet the Women of Customer Development
• Culture for Growth
• Top Notch Employee Benefits
• Every Voice Matters
• Global Reach
• Life at Unilever
• Careers with Purpose
• Career Development Programs
• Our Space
• Focus on Sustainability

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Unilever Canada is committed to diversity and inclusion. We consider all qualified applicants without regard to race, religion, gender, age, or other protected characteristics. If you require assistance due to a disability, contact us at [e-mail].