Ice Cream Ben & Jerry's Guest Experience Manager, Gift Shop

Unilever Brazil; Waterbury (VT); On-site; USD 49,000 - 75,000; Full time

Job summary

Join a global leader in the ice cream industry as a Gift Shop Experience Hospitality Manager. This role offers the opportunity to lead retail operations at a renowned factory, ensuring exceptional customer service and a fun environment. With a focus on staff development and operational excellence, you'll play a crucial part in driving consumer loyalty and satisfaction. This position not only allows you to showcase your leadership skills but also to engage with a passionate team dedicated to creating memorable experiences. If you're ready to take on a dynamic role in a vibrant setting, this is the perfect opportunity for you!

Benefits

Health Insurance

Retirement Savings

Life Insurance

Paid Vacation

Bonus Eligible

Qualifications

• 6+ years of experience in hospitality or customer service.
• Strong accounting/finance experience is essential.

Responsibilities

• Lead retail operations and ensure excellent customer service.
• Supervise a team of 20 to 50 employees in a fast-paced environment.

Skills

Customer Service

Staff Supervision

Communication Skills

Organization Skills

Time Management

Problem Solving

Flexibility

Education

High School Diploma

Bachelor's Degree in Hospitality or Related Field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Title: Ice Cream Guest Experience Manager, Gift Shop

Location: Waterbury, VT (Ben & Jerry's Factory)

Terms & Conditions: Full Time

If you want to work for a global, leading Ice Cream player, come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace.

JOB PURPOSE:

The role of the Gift Shop Experience Hospitality Manager is to lead efficient retail and gift shop operations, while showcasing excellent customer service and living the Ben & Jerry’s 3-part mission daily. Their goal is to drive consumer loyalty and staff satisfaction by managing a fun, safe, clean, and high energy environment. The Gift Shop Manager will also support and participate in all other areas of the Hospitality business, including the scoop and tour operations, to provide a seamless overall experience for our guests at the Waterbury Factory.

KEY RESPONSIBILITIES:

• Supervise and provide direction/communications to the Shop staff, ranging from 20 to 50 employees.
• Organize the hiring and orientation of staff. Conduct in-store training with an emphasis on ergonomics and safety.
• Lead effective operations for the entire department, including store appearance, customer service, cleanliness, and compliance with safety standards.
• Ensure that all opening and closing procedures are followed.
• Accountable for daily and weekly financial reporting requirements.
• Oversee shop inventory and track sales and inventory levels.
• Maintain the accuracy of cash handling and reconciliation.
• Update and maintain shop marketing plan.
• Manage the inventory ordering process.
• Assist in the coordination of special events.
• Participate in store planning and development meetings.
• Work on special projects as assigned.
• Participate in first aid and emergency response for Hospitality operations.

WHAT YOU NEED TO SUCCEED:

• 6+ years’ experience in hospitality or customer service, with experience supervising staff.
• Flexible work hours including nights, weekends, and holidays.
• Experience in high volume, fast-paced retail environment.
• Proven ability to lead people through motivation and development.
• Strong accounting/finance experience.
• Excellent communication and decision-making skills.
• Experience in handling customer complaints.
• Strong organization and time management skills.
• Self-motivated and proactive disposition.
• Computer proficiency, esp. Excel, Word, Outlook.
• Valid driver’s license.
• Physical aspects of the job include handling merchandise and standing for long periods of time.

Pay: The pay range for this position is $49,500 to $74,300.

Bonus: This position is bonus eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan, including health insurance, retirement savings, life insurance, and paid vacation.

Unilever is committed to diversity and inclusion to drive our business results and create a better future for our employees and communities. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.