Ice Cream Ben & Jerry's Guest Experience Manager, Gift Shop

Unilever; Waterbury (VT); On-site; USD 49,000 - 75,000; Full time

Job summary

Join a leading global ice cream company as an Ice Cream Guest Experience Manager in a vibrant retail environment. This role focuses on delivering exceptional customer service while managing a fun and efficient gift shop operation. You will lead a team of 20 to 50 employees, ensuring high standards of safety, compliance, and engagement. With a strong emphasis on leadership and communication, you will drive consumer loyalty and staff satisfaction. If you're passionate about hospitality and enjoy working in a dynamic setting, this opportunity is perfect for you!

Benefits

Health Insurance

Retirement Savings Benefits

Life Insurance

Paid Vacation

Bonus Eligibility

Qualifications

• 6+ years of experience in hospitality or customer service.
• Proven ability to lead and motivate teams effectively.

Responsibilities

• Supervise and direct shop staff, ensuring excellent customer service.
• Manage inventory, sales tracking, and financial reporting.

Skills

Customer Service

Leadership

Communication

Project Management

Problem Solving

Accounting/Finance

Computer Proficiency

Tools

Excel

Word

Outlook

Job description

Ice Cream Guest Experience Manager, Gift Shop

Job Title: Ice Cream Guest Experience Manager, Gift Shop

Location: Waterbury, VT (Ben & Jerry's Factory)

Terms & Conditions: Full Time

If you want to work for a global, leading Ice Cream player with €7.9bn Turn Over in 2023, come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace.

JOB PURPOSE:

The role of the Gift Shop Experience Hospitality Manager is to lead efficient retail and gift shop operations, while showcasing excellent customer service and living the Ben & Jerry’s 3-part mission daily. Their goal is to drive consumer loyalty and staff satisfaction by managing a fun, safe, clean, and high energy environment.

KEY RESPONSIBILITIES:

• Supervise and provide direction/communications to the Shop staff, ranging from 20 to 50 employees.
• Organize the hiring and orientation of staff. Conduct in-store training with an emphasis on ergonomics and safety.
• Lead effective operations and communications for the entire department, ensuring compliance with safety and operating standards.
• Ensure that all opening and closing procedures are followed.
• Accountable for daily and weekly financial reporting requirements.
• Oversee shop inventory and track store sales.
• Manage the inventory ordering process.
• Assist in the coordination and staffing of special events.
• Participate in store planning and development meetings.
• Work on special projects as assigned.
• Participate in first aid and emergency response for Hospitality operations.

WHAT YOU NEED TO SUCCEED:

• 6+ years’ experience in hospitality industry or customer service.
• Flexible work hours including nights, weekends, and holidays.
• Experience in high volume, fast paced retail environment.
• Proven ability to lead people through motivation, development, and inspiration.
• Strong accounting/finance experience.
• Excellent communication, interpersonal and decision-making skills.
• Strong project management skills and problem-solving ability.
• Computer proficiency, esp. Excel, Word, Outlook.
• Valid driver’s license.
• Physical aspects of the job include handling merchandise and standing for long periods.

Pay: The pay range for this position is $49,500 to $74,300.

Bonus: This position is bonus eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan, including health insurance, retirement savings benefits, life insurance, and paid vacation.

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees.