Ice Arena Safety & Guest Services Specialist

sharksiceatsanjose; San Jose (CA); On-site; USD 26,000 - 36,000; Part time

Benefits offered by this job

Competitive compensation

401k (pre-tax and Roth options)

Complimentary or discounted sports and

event tickets

$200 employee referral bonus for each

friend hired

30% discount in the Sharks Pro Shop

Food and beverage discount at SAP Cen​

ter, TechCU Arena, and Stanley's when

Spot Pet Insurance

Free Barracuda tickets

Free ice skating at Sharks Ice (San Jo

se, Fremont, and Oakland)

Free employee parking

Fun environment

Job summary

Sharks Sports and Entertainment, LLC at Sharks Ice in San Jose is seeking a Skate Guard to help run the arena safely during public skating sessions. This part-time, non-exempt role focuses on guest safety, skate maintenance, and front-line service.

You will monitor sessions, assist with equipment, perform custodial tasks, and respond to emergencies under the supervision of the Operations Manager. The position offers a friendly work environment and opportunities to contribute to our Bay Area

Qualifications

• Basic knowledge of ice skating and skate maintenance.
• Available to work two-thirds of the scheduled events each month, including evenings, weekends, and some holidays.
• Previous experience in a customer service role is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong communication and interpersonal skills.
• Ability to respond calmly and efficiently in emergency situations.
• Basic first-aid training is a plus.

Responsibilities

• Maintain rental skates, including boot and blade replacement/repair.
• Monitor all public session skating events both on and off the ice to ensure the safety of all participants.
• Assist in the general maintenance and upkeep of the ice arena, including sweeping, cleaning, and other custodial duties.
• Provide excellent customer service at all times, ensuring all policies are properly implemented.
• Issue equipment and staff the equipment counters during public skating sessions.
• Supervise skating activities to ensure safe operations and respond to the needs of user groups.
• Operate music and public address systems during public sessions and events.
• Administer first-aid as required.
• Know and follow emergency procedures, including equipment operation and facility evacuation plans.
• Ensure the overall cleanliness of Sharks Ice facilities.
• Perform additional duties as required.

Skills

Customer service

Communication

Emergency response

Ice skate maintenance

Job description

Sharks Sports and Entertainment, LLC at Sharks Ice in San Jose is seeking a Skate Guard to help run the arena safely during public skating sessions. This part-time, non-exempt role focuses on guest safety, skate maintenance, and front-line service.

You will monitor sessions, assist with equipment, perform custodial tasks, and respond to emergencies under the supervision of the Operations Manager. The position offers a friendly work environment and opportunities to contribute to our Bay Area