ICC Department Manager

Dollar Tree Distribution INC; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans with matching

Employee Stock Purchase Program

Educational Assistance

PerkSpot access

Job summary

Dollar Tree Distribution INC seeks an ICC Department Manager to oversee quality control and inventory accuracy across a high-volume distribution center. You will lead a 24/7 operation, drive process improvements, and mentor teams to maintain data integrity and efficient store order fulfillment.

Responsibilities include acting as WMS SME, troubleshooting, training staff, and partnering with DC leadership on continuous improvement initiatives.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of experience in material handling, logistics, or distribution center operations with a focus on inventory control.
• Strong leadership experience with a track record of developing and motivating teams.
• Working knowledge of Warehouse Management Systems (WMS), such as Manhattan.
• Strong analytical skills with the ability to interpret data and implement solutions.
• Excellent communication, organizational, and administrative skills.
• Ability to make independent decisions, solve problems, and maintain accountability.
• Proficiency in Microsoft Office, including advanced Excel skills (VLOOKUPs, pivot tables, queries, reporting).

Responsibilities

• Quality Control & Inventory Accuracy: Ensure inventory accuracy through cycle count programs aligned with finance and operational requirements.
• Quality Control & Inventory Accuracy: Perform audits to support accurate and timely store order fulfillment.
• Quality Control & Inventory Accuracy: Monitor and enforce quality standards across all DC operations.
• Quality Control & Inventory Accuracy: Develop and implement controls and procedures to improve inventory accuracy and process quality.
• Systems & WMS Support: Serve as the subject matter expert for the Warehouse Management System (WMS).
• Systems & WMS Support: Act as the primary point of contact for WMS-related troubleshooting, issue resolution, and user support.
• Systems & WMS Support: Partner with Support Center logistics teams to address system needs and enhancements.
• Systems & WMS Support: Assist in training associates on WMS functionality and system-related processes.
• Leadership & Team Development: Supervise, assign, and manage daily responsibilities of Quality Control associates.
• Leadership & Team Development: Participate in hiring, onboarding, training, and development of team members.
• Leadership & Team Development: Lead performance management, coaching, and disciplinary actions in partnership with DC leadership and HR.
• Leadership & Team Development: Foster a culture of accountability, accuracy, and continuous improvement.
• Cross-Functional Partnership & Communication: Collaborate with DC leadership to ensure quality and inventory goals are met.
• Cross-Functional Partnership & Communication: Share key insights, reporting, and recommendations with management teams.
• Cross-Functional Partnership & Communication: Anticipate communication needs and provide clear, timely updates to associates and leadership.
• Cross-Functional Partnership & Communication: Drive continuous improvement initiatives related to quality and operational efficiency.

Skills

Leadership

Analytical skills

Communication

Organizational skills

Problem solving

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Manhattan WMS

Microsoft Excel

Job description

ICC Department Manager Your leadership, analytical mindset, and attention to detail make you a great fit for our Inventory Control Center Department Manager position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.

About Your Role:

As an ICC Department Manager at one of Dollar Tree’s Distribution Centers, you’ll oversee the quality control function across all areas and shifts within a high-volume, 24/7 operation. You’ll be responsible for ensuring inventory accuracy, maintaining the integrity of logistics processes, and driving compliance with company policies and procedures.

Your day-to-day job duties include, but are not limited to, the following:

Quality Control & Inventory Accuracy:

• Ensure inventory accuracy through cycle count programs aligned with finance and operational requirements
• Perform audits to support accurate and timely store order fulfillment
• Monitor and enforce quality standards across all DC operations
• Develop and implement controls and procedures to improve inventory accuracy and process quality

Systems & WMS Support:

• Serve as the subject matter expert for the Warehouse Management System (WMS)
• Act as the primary point of contact for WMS-related troubleshooting, issue resolution, and user support
• Partner with Support Center logistics teams to address system needs and enhancements
• Assist in training associates on WMS functionality and system-related processes

Leadership & Team Development:

• Supervise, assign, and manage daily responsibilities of Quality Control associates
• Participate in hiring, onboarding, training, and development of team members
• Lead performance management, coaching, and disciplinary actions in partnership with DC leadership and HR
• Foster a culture of accountability, accuracy, and continuous improvement

Cross-Functional Partnership & Communication:

• Collaborate with DC leadership to ensure quality and inventory goals are met
• Share key insights, reporting, and recommendations with management teams
• Anticipate communication needs and provide clear, timely updates to associates and leadership
• Drive continuous improvement initiatives related to quality and operational efficiency

Your Required Skills and Experience:

• High school diploma or equivalent required
• Minimum of three (3) years of experience in material handling, logistics, or distribution center operations with a focus on inventory control
• Strong leadership experience with a track record of developing and motivating teams
• Working knowledge of Warehouse Management Systems (WMS), such as Manhattan
• Strong analytical skills with the ability to interpret data and implement solutions
• Excellent communication, organizational, and administrative skills
• Ability to make independent decisions, solve problems, and maintain accountability
• Proficiency in Microsoft Office, including advanced Excel skills (VLOOKUPs, pivot tables, queries, reporting)

Preferred Requirements:

• Bachelor’s degree in a related field
• Experience in high-volume, multi-shift distribution center environments
• Advanced experience in inventory control processes and systems optimization

Our success is a team effort — when we reach our goals, you’ll be eligible for a yearly bonus!

Your Perks and Benefits:

• We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities. We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you. Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Full time 300 Cardinal Drive,Marengo,Ohio 43334 DC15 Dollar Tree Here, you’ll have the opportunity to connect with people every day — creating memorable experiences for our customers while also building a career that can take you anywhere. Join our team and see where your journey can take you. We're invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.