ICAM 24x7 Operations Engineer

Que Technology Group; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision – company paid

Short-term and Long-term disability –

Life Insurance – Company paid

Travel upgrade for long flights &

Job summary

Que Technology Group, Inc. seeks technical staff to provide 24x7 support for an ICAM operations center. Responsibilities include monitoring ICAM systems, resolving access issues, and supporting integration with enterprise services.

Candidates should be able to work independently and communicate complex systems clearly. Required qualifications include a Bachelor's degree in a related field and 7+ years as a System Engineer, with up to 12 years for degree substitution.

Qualifications

• Bachelor's degree in a related engineering/computer science field.
• 7+ years of system engineering experience in similar programs/contracts.
• Up to 12 years experience can substitute for a bachelor's degree.

Responsibilities

• Monitor ICAM systems and provide Tier 1 & Tier 2 support.
• Support customers integrating with Enterprise and ABAC/Entitlements services.
• Assist end-users to resolve access issues and aid development teams with REST services.
• Use JIRA for ticket management; support via email, chat, and phone.
• Analyze and troubleshoot system applications; document technical information.

Skills

Analytical thinking

Fast learner

Independent worker

Customer support

Education

Bachelor's Degree in System Engineering

Tools

JIRA

Redmine

ServiceNow

LDAP

Job description

Que Technology Group, Inc. seeks technical staff to provide 24x7 support for an ICAM operations center. Responsibilities include monitoring ICAM systems, resolving access issues, and supporting integration with enterprise services.

Candidates should be able to work independently and communicate complex systems clearly. Required qualifications include a Bachelor's degree in a related field and 7+ years as a System Engineer, with up to 12 years for degree substitution.